Service Manager

ICS (Interior Climate Solutions) is seeking a full-time Area HVAC Service Manager in Daleville, VA. Responsibilities include recruiting and developing the HVAC service team, ensuring customer satisfaction, managing dispatchers, and meeting company goals. The role requires 5 years of management experience and 4 years in HVAC. Benefits include health insurance, 401(k), and paid time off with a salary starting at $78,000 per year.
Area HVAC Service Manager

Reports to Operations Manager

Duties to Include
• Recruiting and development of HVAC service team
• Delivery of all company goals and metrics
• Provide customer satisfaction to HVAC clients.
• HVAC Dispatcher on-boarding
• Evaluate and perform annual reviews with operations manager approvals.
• Review company reports and share with team.
• Communicate needs to field teams (Service Representatives, Operations Managers, and VP’s)
• Escalation point for callbacks
• Successfully promote company’s image, appearance, and reputation
• Manage customer relationships for assigned area.
• Maintain and communicate weekly activity schedule.
• Ensure efficient and well-planned scheduling of all calls.
• Ensure area meets or exceeds customer and company SLA requirements.
• Manage HVAC dispatchers and ensure company systems and procedures are followed.
• Bottom line accountability for assigned divisions.
• Manage labor and material costs for HVAC operations.

Job Type: Full-time

Pay: From $78,000.00 per year

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift

Experience:
• Management: 5 years (Required)
• HVAC: 4 years (Preferred)

License/Certification:
• Driver's License (Required)

Ability to Commute:
• Daleville, VA 24083 (Required)

Ability to Relocate:
• Daleville, VA 24083: Relocate before starting work (Required)

Work Location: In person