Service Centre Technician

Sun King is seeking a Service Centre Technician in Nairobi, Kenya. The role involves conducting technical diagnostics, quality inspections, and data analysis to enhance product performance and customer satisfaction. Responsibilities include assisting customer inquiries, providing training, and collaborating with stakeholders to improve service operations. The position requires excellent communication skills and a focus on customer satisfaction.
Location: Nairobi, Kenya

About the role:
Sun King is looking for a Service centre technician to join the Aftersales operations in Kenya. This role will be be in charge conducting technical diagnostics of faulty products, quality inspections, and fault screening while ensuring accurate record-keeping and data analysis to improve product performance and customer satisfaction
Assist customer and partner inquiries, provide training, and drive process improvements to enhance customer satisfaction, service center operations and overall efficiency.
Work with relevant stakeholders within the company to achieve excellent customer service and product enhancements.
You will have the opportunity to work cross-functionally to find solutions for our customers including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you!

Job posting details for Service Centre Technician at Sun King in Kenya. . ClimateTechList gathers 16,000+ job openings from over 766 climate tech companies and updates them daily.