Senior Sustainable Operations Manager

JLL is seeking a Senior Sustainable Operations Manager in Austin, TX, to implement sustainability programs across the Americas portfolio. Responsibilities include developing energy reduction strategies, managing sustainability initiatives, and ensuring client objectives are met. The role requires on-site presence 3-5 days a week at client locations in Round Rock, TX, or Hopkington, MA. The position involves collaboration with various stakeholders to drive operational performance improvements.
At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to decommissioning.

In this role, you will work directly with one of our clients, implementing the sustainability program across the relevant Americas portfolio. The role will report into the JLL’s Sustainable Operations organization and dotted-line report to JLL account leadership in a matrixed organization. Key role responsibilities include development, implementation, and management of the energy and sustainability management program that incorporates energy savings, carbon reduction, utilities cost management, and water and waste management.

This position is hybrid with requirement to be on site 3-5 days/week on client directive (Round Rock, TX or Hopkington, MA).

Key responsibilities:

The following responsibilities are generally expected for this role; however, in this role you may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
• Develop, implement, and coordinate an energy reduction and sustainability management program that aligns with documented goals, targets, and objectives for the Americas portfolio under JLL’s scope of services.
• Meet client energy reduction objectives and relevant key performance indicators and ensure processes for monitoring and measuring performance are transparent and reported.
• Provide strategic direction and guidance on ways to effectively and efficiently implement sustainability and energy reduction services that meet client expectations, including leveraging supply chain partners, internal collaborations, and the broader JLL Sustainability Platform.
• Provide expertise in building energy efficiencies, load shifting strategies, and decarbonization.
• Lead the implementation and continuous improvement of all energy reduction activities and initiatives across the client real estate portfolio, including development of relevant tactical plans and activities.
• Leverage data (e.g., utilities data, building surveys, benchmarking reports, etc.) to support identification of energy conservation measures designed to improve energy and sustainability performance across the regional portfolio and building-level perspectives.
• Engage with JLL on-account leadership and facility managers as a key point of contact for the provision of wide-ranging operational advisory in relation to sustainable portfolio and building operations.
• Drive operational performance improvements through the identification and implementation of opportunities to improve energy and sustainability performance across client portfolio.
• Identify and manage energy and sustainability projects, including ROI and ROM evaluations, to achieve objectives.
• Work cross-functionally to achieve success with energy and sustainability initiatives aligned with the scope of work.
• Establish an Eco-Champions network across the portfolio, and the site-level, to drive implementation of site-level plans and initiatives in support of performance improvement opportunities.
• Serve as the primary contact for Sustainable Operations program status, updates, and achievements.
• Develop and enhance systems and processes for delivering best practice sustainability performance and use of management systems for monitoring and/or reporting purposes.
• Keep current with relevant and applicable legislation that may impact the JLL managed portfolio.
• Collaborate with other Sustainable Operations team members to deliver holistic sustainability programs and a consistent approach to energy, water, and waste reduction, including best practice sharing, case study development, and opportunities identification.
• Demonstrate robust communication, driving innovation, integration of feedback to remove roadblocks, and leverage opportunities.
• Leverage client tools and applicable in-house JLL tools and processes for problem-solving and identify and secure alternative tools as needs arise.

Sound like you? To apply you need to be/have:

Requirements – Essential
• University Degree (Sustainability, Environmental Science, Engineering, Mathematics, or related field)
• In-depth understanding of energy, water, and/or waste conservation measures
• In-depth understanding of greenhouse gas emission scopes, calculations, baselining, and reporting
• Experience benchmarking utility and sustainability data to identify improvement opportunities
• Strong project management skills – can prioritize and meet deadlines in a dynamic but remote setting
• Ability to simplify and explain the complex for non-subject matter experts to build consensus
• Builds rapport and maintains friendly, respectful relationships across the business and externally with stakeholders and clients

Requirements – Desirable
• Familiar with corporate sustainability standards and commitments like Net Zero and Science Based Targets
• Knowledge of environmental reporting frameworks, ENERGY STAR Portfolio manager, and other common external disclosures like CDP or EcoVadis
• Technical understanding of common HVAC, electrical, mechanical, and building automation systems
• Experience conducting site walkthroughs to find conservation measures (e.g. ASHRAE Level 1 and 2 audits)
• Can run financial calculations to support client decision making including IRR, simple payback, or NPV
• Comfortable generating utility budgets and forward projections of spend
• Familiarity with energy procurement processes and renewable energy options
• Proactive and can think ahead to anticipate client needs regarding market trends, data accuracy, research, and project management related technology

Behavioral Competencies
• Inspire – We are humble, inclusive and energize people to follow our lead
• Win Together – We work across JLL to deliver the best solutions to our clients, community and planet
• Simplify – We move fast by reducing complexity and setting clear direction
• Be intentional – We are courageous, decisive, resilient and hold ourselves accountable
• Be future ready – We are curious, agile and resourceful to stay relevant and future-ready