Senior Solar Service Technician (Solar Tech Exp Required)

StraightUp Solar is seeking a Senior Solar Service Technician in St. Louis, MO. The role involves driving to service calls, providing customer support, and being a subject-matter expert on PV system installations. Candidates should have at least 3 years of commercial solar operations and maintenance experience, along with NABCEP certification. The company offers competitive pay, benefits, and opportunities for career growth in a supportive work environment.
Do you want a career with purpose? In an industry that helps make the world a better place? You can find that fulfillment when you bring clean energy to local communities with StraightUp Solar! Find job satisfaction, career growth, and an inclusive and safety focused culture all in one place - with StraightUp Solar!

About StraightUp Solar:

StraightUp Solar is Missouri’s largest and longest-running solar installation company. We are dedicated exclusively to PV design, installation, operations, and maintenance. We have installed more than 3,000 solar projects for businesses, homes, schools, farms, churches and government buildings throughout Missouri and Illinois.

St. Louis-founded and owned, we are a fully-licensed and insured electrical contractor, a BBB A+ business, B-Corp Certified, and a St. Louis Post Dispatch Top Workplace award winner since 2020. We care deeply for the environment, our communities, and our team. StraightUp Solar is a focused team of 120 solar professionals across 3 offices (St. Louis, MO; Bloomington IL; Marion, IL). 58 of our team members have a NABCEP Advanced Certification or an Associate-Level Credential, proving our dedication to quality solar.

What we offer:
• Competitive hourly rate and advancement opportunities
• 2% Employer Matching 401(k)/100% vested
• Monthly medical insurance stipend for employee
• Paid Life Insurance $50,000
• Additional voluntary insurance includes: Dental, Vision, Short and Long Term Disability, Accident and Critical Illness, Life and Legal
• Quarterly Profit Sharing
• Wellness Program with Headspace App Stipend
• Paid Vacation, Sick, Holidays, and Bereavement
• Per Diem and paid travel if there are out of town opportunities
• Ongoing solar education and training classes

Duties and Responsibilities:
• Drives a company vehicle to multiple service calls a day: homes, schools, and businesses located across Eastern Missouri, Metro East, and Southern Illinois. Service work may be solo or with another SUS service technician, varies based on job need. (Vehicle is not taken home.)
• Delivers high level of customer service by addressing customers’ questions and concerns and effectively communicating system specifications, performance metrics, and variances.
• Responsible for being a subject-matter expert on processes associated with the installation of PV Systems. Includes knowing equipment specifications for inverters, batteries, combiner panels and the other major components used in PV arrays, being able to read 1-line electrical drawings and building plans and maintain a strong understanding of PV design requirements.
• Competent in testing, measuring and interpreting circuits up to 480VAC/1000VDC to troubleshoot system performance.
• Complete Service Ticket paperwork after service visit via cloud-based database.
• Communicate with other departments internally as necessary to ensure customer expectations are met.
• Maintain accurate knowledge of processes and systems that support the service department.
• Train and mentor other field technicians on new products, tools, and methods to improve efficiency and consistency of service.
• Develop material and labor estimates for solar service repairs
• Other duties as assigned

Qualifications:
• Minimum of 3 years of Commercial Solar O&M experience
• Board Certified with NABCEP (Inspector, PVIP, or PVCMS)
• Licensed electrician is a plus
• IR Drone Pilot is a plus
• Design/engineering experience a plus
• Travel up to 50% of the time
• Work an average of 45 hours per week, dependable and on time
• Customer Relationship Management (CRM) software experience
• Safety minded and follows OSHA guidelines
• Proven track record in effective follow-through and problem resolution
• Ability to multitask and prioritize a high volume of work in a fast-paced environment with minimal errors
• Must be inquisitive and able to research, analyze problems, and make independent decisions
• Excellent communication skills (both written and verbal)
• Attention to detail and excellent follow through
• Prompt and professional response to customer needs
• Positive team attitude
• Maintain clean driving record and has reliable transportation
• Ability to climb ladders, bend and kneel repeatedly and work at heights
• Physically able to lift 75 lbs
• Ability to work in inclement weather

StraightUp Solar Culture:

StraightUp Solar is a values-based B-Corp company committed to a cleaner, safer, and more secure energy future – one solar panel at a time. We provide a supportive team environment which allows everyone the opportunity to collaborate on ideas to improve the company. StraightUp Solar is an Equal Opportunity Employer. We encourage veterans, women, persons of color, and members of the LGBTQ community to apply. StraightUp Solar has 6 core values (CLEARE) that guide the company and team members.

CLEARE Values:
• Care for Community
• Lead the Energy Transition
• Educate Everyone
• Advocate with Purpose
• Respect People & Planet
• Embody Excellence

Job Type: Full-time

Pay: $32.00 - $38.00 per hour

Expected hours: 40 – 45 per week

Benefits:
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:
• 5x8
• 8 hour shift
• Day shift
• Home weekends
• Monday to Friday
• No nights
• No weekends
• Overtime

Supplemental Pay:
• Overtime pay
• Quarterly bonus

People with a criminal record are encouraged to apply

Application Question(s):
• Do you have 3 years of Solar O&M commercial experience?
• Do you have a NABCEP certification? If so, which one?

License/Certification:
• Driver's License (Required)

Willingness to travel:
• 50% (Required)

Work Location: In person