Senior Product Manager (User Researcher)

Climate X is seeking a Senior Product Manager (User Researcher) to lead user research initiatives focused on climate risk management. The role involves gathering customer insights, translating feedback into product requirements, and collaborating with stakeholders to enhance product offerings. The position is based in England, UK, and is part of a diverse team committed to addressing climate risks for financial services clients.
About us

Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies (early investors in Meta, Google, Palantir), Commerz Ventures, Pale Blue Dot, Deloitte, and other world-class investors. We’re a wonderfully diverse, growing team with physical offices in London and New York City.

Demand for Climate X is growing fast, and we need to build our team! You’ll be at the front of a nascent industry, working as part of a fantastic and diverse team, doing things that you can be proud of. We’re excited to have the opportunity to speak with you during this process.

Our mission

To deepen the understanding of our changing planet and inspire meaningful action.

What we do
• We’re helping the world become more resilient to the impacts of physical climate risks (including floods, fires, storms and more). In doing so, we help drive positive global impact aligned to many of the UN’s Sustainable Development Goals (SDG’s).
• Our team builds cutting-edge, peer-reviewed science (incorporating climate projections, remote sensing data) and translates that into financial impacts (to the value of assets or business disruption linked to failure of critical infrastructure) that our customers in the financial services industry use to identify, manage and mitigate those risks.
• Climate X’s customers include the world’s largest banks, asset managers and insurance companies including CBRE, Standard Chartered, as well as a partnership ecosystem that includes Deloitte, Capgemini and AWS. Combined, they manage over $6.5 trillion of assets.
• Customer’s choose us thanks to our ecosystem of products that help solve real human problems, and drive tangible business benefits to our customers. They love our customer-centric mindset, as well as our pace of innovation in the market.

The impact you’ll own

We're looking for a Product Manager specialized in User Research to help us better understand our customers' needs in climate risk management and adaptation strategies. This role will be crucial in shaping our product development through deep customer insights and feedback.
• Customer Research & Insights: Lead comprehensive user research initiatives, including customer interviews, surveys, and feedback sessions with financial services clients to understand their climate risk assessment and adaptation needs.
• Requirements Translation: Transform customer feedback and market research into clear business requirements and product specifications, working closely with product and engineering teams.
• Stakeholder Collaboration: Partner with Customer Success teams to establish strong relationships with clients, facilitating ongoing dialogue about their climate adaptation and resilience strategies.
• Voice of Customer Program: Develop and manage a structured program to regularly capture customer feedback, needs, and pain points, ensuring this information drives product development.
• User Journey Mapping: Create detailed user journey maps and personas for different customer segments, identifying opportunities for product enhancement and innovation.
• Research Planning & Execution: Design and implement research plans that align with product strategy, including methods for gathering both qualitative and quantitative data about user behaviour and needs.

Essential Skills
• Strong experience in user research or similar role within a B2B SaaS environment, preferably working with financial services customers.
• Strong track record of various user research methodologies e.g. conducting customer interviews, creating research plans, and translating findings into actionable product requirements.
• Excellent stakeholder management skills with experience presenting research findings to senior stakeholders and C-suite executives.
• Demonstrated ability to synthesize complex user feedback into clear, actionable insights for product development.
• Strong analytical skills with the ability to identify patterns and insights from both qualitative and quantitative data.

Desirable Skills
• Knowledge or interest in climate change impacts and adaptation strategies, particularly in financial risk assessment.
• Experience working with financial services products or enterprise SaaS solutions.
• Familiarity with agile development methodologies and product development processes.
• Understanding of risk assessment frameworks and financial modeling concepts.

Benefits

🌍 Contribute to a business making purposeful impact related to climate change

💡 Monthly training & conference budget to help you upskill and develop your career (£1,000 per year)

📈 6 monthly appraisals and 12 monthly pay reviews

💰 Pension contribution scheme

🏡 Flexible hours and hybrid working (3 days/week in office; core hours 10am-4pm)

🏥 Mental Health and Wellbeing support via Oliva

🏖 25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!)

🏏 Optional quarterly socials, dinners, and fun nights out

🥐 A fully stocked supply of snacks, fruit, and refreshments for the days when you are in the office

🚴 Cycle to work scheme via gogeta

🍼 Enhanced maternity and paternity

🐶 Pawternity

🐕 Dog friendly office (official residence of Alfie, Chief Mischief Officer)

Equal Opportunities

Climate X are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds.