Senior Manager, Open Market Residential

Waste Management seeks a Senior Manager for the Open Market Residential line in Tempe, AZ. This remote role involves managing sales and marketing projects to grow the customer base, meeting sales targets, and collaborating with internal teams. Candidates should have a marketing background and strong communication skills. The position requires residency in the greater Phoenix area and occasional office visits for meetings.
Job Description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
The Senior OMR Manager role owns all facets of the Market Area Open Market Residential (OMR) Line of business. The position requires the ability to identify, build, implement, and manage sales and marketing projects and programs to grow and retain our existing OMR customer base. The role requires the ability to meet assigned sales growth targets for OMR. This role demands strong communication skills to coordinate OMR projects and programs with internal partners in Customer Service, Pricing, Operations, Maintenance, Billing, and the Market Area Leadership Team.

This position is remote however the employee will be required to reside in the greater Phoenix, AZ area based on business need and may periodically have to report to the office for meetings.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform and meet each of these essential duties at high level.
• Ability to identify Marketing business solutions that generate growth and customer loyalty. Assure that each program meets the desired return on investment.
• Marketing background with expertise in social media (Twitter, Facebook, LinkedIn, Instagram), as well as direct customer/prospect campaigns. Integrate full range of WM service offerings into OMR strategy.
• Maintain and meet assigned revenue growth targets assigned to the OMR LOB. Forecast growth for our operational and maintenance partners.
• Oversee efforts to reduce lost business due to customer late and non-payment of invoices.
• Positively drive communication and accountability of OMR inside the Customer Experience department. Work with supervisor and team leads on new initiatives.
• Clear and concise oral / written communication on OMR performance metrics as required.
• Maintain and implement all corporate standardizations and best practices shared from Corporate OMR team.
• Work with our Pricing department on growth strategies that demonstrate our profitable growth strategy. Complete understanding of all our ancillary service charges
• Manage marketing spend budget and track returns from all campaigns.
• Establish and maintain a high level of communication with Public Sector Director and Sr. District Managers to assure (QOS) Quality of Service.
• Marketing and Managing Marketing Budget
• Quality of Service, Internal Voice of the OMR Customer
• Ability to travel when needed for internal meetings or projects across the Market Area.

III. Supervisory Responsibilities
• May have direct reports

IV. Qualifications

A. Education and Experience
• Education: Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Seven (7) years of prior work experience (in addition to education requirement) in Sales Management or Operations including at least two (2) years of Business to Consumer (B2C) marketing experience (with examples of past marketing campaigns) and at least four (4) years of sales experience where you were accountable to sales targets.
• Preferred Experience: WM residential open market services management and prior personnel management experience strongly preferred.

B. Certificates, Licenses, Registrations or Other Requirements
• None required.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
• Normal setting for this job is an office setting.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.-

About Us

ABOUT WM

WM (WM.com) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons, or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID, or TSA approved alternative.

About the Team

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.