Senior Field Service Specialist

Energy Vault is seeking a Senior Field Service Specialist in Las Vegas, NV. The role involves performing maintenance on energy storage products, responding to corrective cases, and ensuring compliance with safety practices. Candidates should have 8+ years of experience in energy storage and generation projects, electrical troubleshooting skills, and the ability to manage customer relationships. Flexibility for travel outside the home location is required.
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At Energy Vault we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants. We believe inclusion creates opportunity for collaborative excellence through diversity of thought. We invite individuals of all genders, races, identities, ethnicities, sexual orientations, national origins, abilities, protected veteran status, religions, educational and socioeconomic backgrounds to explore employment with our organization.
Responsibilities
• Perform required preventative maintenance activities on energy storage products to maintain warranty coverage and long-term servicing agreements.
• Respond to corrective maintenance cases on energy storage products and update online case logs accurately.
• Be available for future commissioning activities on new project, when needed, as a senior member of Field Service team.
• Adhere to all to Health, Safety, and Environmental (HSE) best practices and proactively enforce compliance among team members to maintain a safe and compliant work environment
• Work closely with members of the Operations, Engineering Systems, and Reliability team to respond to open case directions and provide data where requested.
• Report writing, where required, to comply with deliverables in commercial O&M contracts.
• Respond to customers’ concerns with the performance or functionality of the system.
• Have flexibility to provide support outside your home location, as required.
• Perform other related duties as assigned per our growth and diversity across applications.
• Ensure that all company issued property are well-kept.Success Indicators
• Achieve a high Fixed Right First Time (FRFT) ratio in work order completion.
• Reduce response times and ensure compliance with Service Level Agreements (SLAs).
• Enhance and sustain a high level of customer satisfaction.
• Decrease the average job completion time by collaborating with service engineering and management to refine procedures.
• Maintain a low repeat call rate by promptly reviewing upcoming work.
• Minimize equipment downtime by focusing on onsite efficiency.
• Continuously seek opportunities to enhance team success.
• Foster a culture of improvement among team members by leading by example and taking ownership of onsite tasks.Background
• 8+ years’ experience in applicable experience in large scale Energy Storage and Energy generation projects
• Electrical trades experience with troubleshooting power electronics and medium and high voltage controls (both AC/DC)
• Experience with servicing, maintaining, and troubleshooting utility scale BESS projects is preferred, experience with large scale PV/Solar and Wind energy generation would be acceptable
• Previous experience working with power/hand tools and electrical equipment in a commissioning and maintenance aspect
• Ability to navigate numerous computer applications and technology independently.
• Proficient in team leadership and effective at managing relationships with external stakeholders and customers.
• Ability to work at great heights, work in extreme environments, perform prolonged periods of repetitious duties, lift at least 50 pounds frequently.
• Must have and maintain a valid driver’s license and an acceptable and safe driving record.
• Must have reliable transportation
• Previous OSHA safety and heavy equipment training
• Certifications and/or previous training in renewable energy products like SMA/EPC power inverters preferred
• Electrical Journeyman’s or Master license or C10 preferred
• Understanding of various programming languages and equipment networking preferred
• Willingness to travel domestically, up to 40%.
• Comfortable thriving in fast-paced, rapid growth environments.
• A passion for sustainability, our mission, and our vision is a bonus!