Senior Business Analyst

Jemena is seeking a Senior Business Analyst in West Melbourne, VIC, to drive change and improve processes. The role involves stakeholder collaboration, mentoring other analysts, and utilizing Agile methodologies to align projects with organizational goals. Candidates should have strong relationship-building skills, experience in strategic planning, and familiarity with business analysis tools. A relevant tertiary qualification and experience in the energy sector are preferred.
Who we are

Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve.

Overview of our role

Are you passionate about driving meaningful change and improving the way things work? We're looking for a Senior Business Analyst to join our team and help shape the future of our projects.

In this role, you'll work closely with stakeholders to understand business needs, map processes, and identify opportunities for improvement. You'll also guide and mentor other Business Analysts (if needed), ensuring collaboration and knowledge sharing across the team.

Your expertise in project methodologies—such as Agile and Scrum—will be key in delivering successful outcomes while maintaining architectural consistency and usability. You'll help define business problems, gather both business and technical requirements, and create high-level business cases that support strategic decision-making.

Most importantly, you'll play a crucial role in ensuring that projects align with our broader organisational goals, making a real impact on both the business and our customers.

If you're a proactive problem-solver who enjoys working with people and driving change, we'd love to hear from you!

A little about you
• Strong relationship-building skills, with the ability to communicate clearly and collaborate effectively at all levels.
• Ideally, experience in a consulting environment.
• Experience in both strategic planning and hands-on requirements gathering for medium to large-scale projects.
• Proven success in delivering business analysis for complex projects, ideally within the energy or related sectors.
• Skilled in understanding business needs, aligning them with strategic goals, and shaping early-stage project analysis.
• Comfortable working with different project approaches, including Agile, to support feature development and customer journey mapping.
• Supportive mentor and team player, helping colleagues grow while ensuring project milestones are met.

Qualifications / certifications & Skills
• Relevant tertiary qualification in IT, Business, Commerce, Project Management, or a related field, with in-depth Senior Business Analysis experience.
• Strong understanding of organisational structure and operations, with knowledge of areas such as customer innovation, utility metering, revenue, asset management, or construction being highly valued.
• Experience using business analysis tools and frameworks, including process mapping, requirements documentation, and benefits tracking.
• Familiarity with Service Design tools and techniques, such as market research, business model canvas, and prototyping, with hands-on experience being a plus.

Why you should come and work for us 

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process. Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.
• Jemena is among the first companies in Australia to be accredited as a Family Inclusive Workplace
• flexible work arrangements, empowered to work your way & agile + additional leave benefits!
• primary & secondary parental leave & well-being and family support benefits
• numerous career development pathways + yearly financial support to upskill
• annual bonuses + generous $$$ employee referral program
• empowering you within a fun, diverse and inclusive culture
• group benefits galore for all employees!
• genuine focus on work / life balance

We are committed to developing a diverse and inclusive workforce that reflects the communities we are part of. We welcome applications from people of all ages, backgrounds, abilities, and identities. At Jemena, you belong.

Recruitment Process 

During our recruitment process, you will be required to undergo pre-employment checks including pre-employment medical, reference checks and a national police check. Notice to Third Parties: Jemena does not accept unsolicited resumes (or liability associated with fees or costs) from recruitment agencies, search firms or third parties. Interested candidates are welcome to submit their application independently.