Seafood Manager

B. Green & Company, Inc. is seeking a Seafood Manager for their Baltimore, MD location. The role involves supervising Seafood Department operations, ensuring customer satisfaction, achieving production and budget goals, and maintaining safety standards. Key responsibilities include training staff, managing inventory, and promoting a positive work environment. The manager will also communicate effectively with team members and customers while adhering to company policies and regulations.
Small independent grocery store, serving the community with fresh cut meats and seafood, scratch-made deli and bakery since 1996! Food Depot in the Belair Edison Shopping center is looking for a Department Manager for our Seafood Department.

Position Summary:

Direct and supervise all functions and activities of the Seafood Department operations and its Associates. Responsible for demonstrating customer satisfaction behaviors, to include being friendly, responsive, knowledgeable, and passionate. He/she is also responsible for achieving production and budget objectives. Creatively and positively motivate the team to achieve the department’s goals. Including but not limited to Sales, Gross Profit, Associate Engagement, and a positive Customer Experience. Follow and enforce all stand operating policies and procedures with Seafood Associates. Promote and maintain Food Depot’s mission, values, and culture. Provide exceptional communication and build positive relationships with internal and external customers and team members.

Essential Duties:
• Perform all duties in accordance with all Company policies, procedures, and programs, and all Local, State, and Federal laws and regulations, including all environmental, health, safety and security policies, programs, laws, and regulations.
• Maintain a clean, neat, organized, and safe work environment in accordance with standards.
• Clearly communicate and consistently enforce department and Company safety policies and procedures. Ensure that Associates operating applicable equipment are at least 18 years old.
• Use and maintain equipment in good working order; immediately advise Store Management of any maintenance or equipment problems.
• Unload trucks and transport merchandise to Seafood Department.
• Maintain all temperature logs and production sheets.
• Set up and maintain a proper cleaning maintenance schedule for the entire department.
• Successfully complete training to receive and maintain a Company recognized Food Safety Certification.
• Assist with the onboarding of new department Associates, including interviewing, selection, and training. Provide continual training, developmental action planning, and meaningful feedback on job performance to Associates.
• Maintain an open line of communication and work cooperatively with all team members, in store and other stores.
• In accordance with Food Depot Policy and Recipes, responsible for preparation of food products, catering, and special orders, delegate assignments to associates and ensure product availability, meet catering demand, and customer orders.
• Collaborate with the Director and be creative with product and recipe suggestions.
• Lead Associates to work cooperatively while encouraging enthusiasm, loyalty, and creativity.
• Sample new items and seasonal favorites to stimulate Customer interest and demand.
• Ensure all merchandise is fully stocked and rotated in display cases, shelves and other applicable displays according to tag allocation and department standards.
• Ensure all product is blocked and faced in accordance with policy or as assigned.
• Ensure that featured sale merchandise is signed in accordance with Company and regulatory standards.
• Understand and utilize all required applications and current technology as relates to Seafood Operations.
• Verify accuracy of invoices to actual product received.
• Ensure all reports and records are accurate, complete, and retained in accordance with Company policy.
• Ensure the quality of all products received and secure properly in appropriate storage areas.
• Ensure the accuracy of item pricing, item locator, and shelf allocation.
• Ensure in-store pricing procedures and in-store transfers are followed in accordance with Company policy.
• Understand the impact of department financials and how to adjust department operations to ensure goals are achieved.
• Understand and adhere to Company shrink guidelines as relates to Seafood Operations.
• Maintain proper staffing to meet projected sales and Customer Experience needs.
• Complete all applicable department training programs.
• Perform other duties as assigned.

Education and Experience Requirements:
• High school graduate or equivalent preferred, not required.
• Possess a minimum of 2 years of Seafood Department leadership, in a Grocery or Retail environment.
• 1 year experience working as Department Management, preferred.
• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to perform basic math, and basic computer functions.
• Ability to engage and lead Associates to achieve department goals.
• Must meet minimum age requirements to perform specific job functions, must be at least 18 years of age.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
• Excellent customer service, and leadership skills in order to work with a diverse population.
• Excellent relationship building skills.

Physical Demands: The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The role will rely heavily upon the incumbents’ ability to communicate clearly and as such, the ability to speak, listen and comprehend information is critical.

The incumbent must have:
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to work in varying temperatures and environments. (Freezers, Coolers, Heat from Appliances)
• Ability to work with fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences.
• Ability to climb a ladder to retrieve items from overhead racking and storage areas.
• Ability to walk, stand, and climb stairs is required.
• Ability to work in refrigerated coolers and high moisture rooms for extended periods of time.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.

Work Environment: Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is based in a retail store. Noise level in the work environment is usually moderate to high.

Work Schedule: Full time role equating to 45 hrs or more, on average. Hours may fluctuate based upon business needs. Must have ability to work a varied work schedule that changes, and a variety of shifts.

B. Green & Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.