Sales Team Lead

Octopus Energy is seeking a Sales Team Lead in Coventry, UK. The role involves managing a B2C sales team, developing sales pipelines, and ensuring outstanding customer service. Candidates should have a proven track record in sales management and a passion for energy technology. The position requires working in the office five days a week and emphasizes performance development and team management.
If this sounds like you then we'd love to hear from you.

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
What you'll do :
• Manage your sales team to identify and win new business with customers
• Distribute and manage sales leads across the team and ensure these are managed in a timely manner
• Ensure the team are diligently developing sales pipelines with customers - from lead through to delivery, meeting (and ideally exceeding) targets set
• Implement a performance management culture and routine within the team to unleash their full potential through regular 1:1s, coaching, setting stretching objectives and providing regular feedback on performance against these objectives.
• Recruiting and growing your team for success
• Forecasting team performance
• Ensuring we provide outstanding customer service, facilitating the recording of customer satisfaction and sharing best practice measures
• Support the team in spreading the word about new products
• Collaborate with other sales team managers to share best practices and develop consistent approach to drive performance across all teamsWhat you'll need:
• Proven track record of managing a B2C internal (phone based) team is a must (up to 10 people on a team)
• A clear focus on performance development, team management and continuous improvement
• Previous sales management experience within a B2C consultative environment would be great along with a strong passion for energy technology and decarbonisation
• A strong focus on the customer with a genuine passion for going above and beyond for customers
• An ability to show a completer finisher mentality and an understanding of processes as a whole being able to see the why behind each section of the business and how that creates the entire vision
• A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business
• Able to develop a base technical product knowledge to support how we will help our customers navigate to achieve low carbon energy use in their homes, through our products
• A background or interest in Solar would be ideally but not essential
• Able to work in the office 5 days a week