Sales Performance Analyst

Octopus Energy is seeking a Sales Performance Analyst in London to monitor sales metrics, provide insights, and produce reports to optimize sales effectiveness. The role involves using BI tools and CRM systems, supporting commission calculations, and enhancing customer experience through data analysis. Candidates should be data literate, possess strong communication skills, and have a proactive mindset. The company values a unique culture that promotes autonomy and rewards hard work.
What you'll do
• Monitor and analyse performance metrics and provide insights to sales leaders to help optimise their sales team resources, increase sales effectiveness, and achieve our ambitious growth targets
• Work with BI tools, G-suite, and our CRM system, being the go-to person for insights, ad hoc analysis, and performance monitoring for initiatives that underpin our customer experience or growth plan
• Produce weekly, monthly, and quarterly reports for internal use focusing on Solar sales and customer onboarding activities
• Support creation and management of initiatives plan to mitigate / sustain trading performance
• Work with sales leaders to oversee commission calculations
• Support our pricing strategy with ad hoc analysis to deliver the most transparent, accurate customer experience
• Support ad hoc projects and incentives to improve our customer journey, employee engagement and operational efficiency
• Translate complex data analysis into informative updates via a variety of communication methods from detailed power points to succinct Slack posts
• Maintain operational support mastering our internal systems (including our internal CRM Kraken and Hubspot)
• Proactively run ad hoc analysis to measure the effectiveness of our operations and performance
• Help create a one team environment, building great relationships across our business and stakeholders involved in the pipeline, from Sales to Quality to installersWhat you'll need
• To be data literate and numerate in order to make sense of lots of data and shape it into a coherent story
• To have the ability to translate data findings into meaningful and actionable conversations with variety of stakeholders (some of which have limited data understanding)
• To be curious and self-driven - when faced with a new problem you will be capable and curious to independently seek out an answer
• To have excellent communication skills with the ability to summarise complex problems and recommend and execute concise plans of action
• To have an eye for detail, with a very clear and organised approach to manage multiple projects and shifting priorities
• To have a start up / entrepreneurial mind-set, and being able to adjust to change and keep up with a fast moving business
• To have knowledge of using Google drive (docs, sheets & slides)
• To have experience in BI tools such as TableauWhy else you'll love it here
• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits