Sales Coordinator

Renewable Energy Services, Inc. is hiring a Sales Coordinator in Honokaa, HI. This role involves supporting the sales team by managing customer inquiries, scheduling consultations, and performing system design tasks. Ideal for candidates starting their career in the solar industry, the position requires strong communication skills and attention to detail. Qualifications include a bachelor's degree or relevant experience, with a preference for customer service and CRM familiarity.
About RES

Renewable Energy Services (RES) is a locally owned and operated solar power system installer, with 30 years of experience providing innovative power solutions. We are passionate about the benefits of solar power and committed to its safe, reliable, and artful use on Hawaii Island today. As a solar installation pioneer, we are unwavering in our dedication to not only advancing the solar industry but also prioritizing the well-being of our community. Over three decades of service on the Big Island, our focus remains firmly on ensuring the highest quality solar installations for the benefit of our community’s present and future.

About the Role

The Sales Coordinator works under direction of the VP of Sales and Engineering to intake customer inquiries and provide support to the sales team. They are the first point of contact for prospective customers looking for information about PV systems; they’ll field new customer inquiries, schedule customer consultations with senior sales staff, and perform behind-the-scenes system design and lead processing. The Sales Coordinator role is an ideal position for ambitious candidates looking to start their career in the solar industry.

The Sales Coordinator will be provided a combination of industry standard and in-house training in PV system design basics and gain familiarity with solar design software utilized by RES. The Sales Coordinator is responsible for qualifying incoming leads and compiling relevant customer data in order setting the stage for senior sales team members to efficiently address customer needs. They must gain a strong understanding of RES products and services and work closely with senior sales team members to ensure high quality leads are being responded to in a timely and professional manner, upholding RES standard for high-quality customer service.

The successful candidate will be a motivated team player with a strong work ethic and computer literacy. Experience in customer service, scheduling, and marketing/sales is preferred.

Responsibilities
• Lead intake
• Answer incoming sales phone calls, emails and web inquiries in a timely and professional manner
• Qualify and prioritize incoming leads
• Input customer information into CRM platform (Insightly)
• Schedule consultations between customers and senior project managers
• Preliminary System design
• Create new customer folder (Dropbox)
• Compile relevant customer, project, and site information
• Stage PV system design software by drawing roof layouts and downloading site-specific solar resource data
• Customer relationship / project management
• Set expectations with customers
• Address high-level customer questions about RES products and services
• Communicate customer needs to Project Managers

Qualifications (Required)
• Bachelor’s degree, or relevant work experience preferred
• 1 - 2 years experience in a customer-facing role
• Professional written and verbal communication skills
• Computer literacy
• Superior attention to detail
• Organizational & planning skills
• Team player
• Integrity
• Familiarity with business principles & practices

Qualifications (Preferred)
• Customer service experience
• Experience using a CRM software
• Previous experience working in the renewable energy industry
• Prior sales experience

Benefits
• Salary $45,000 - $55,000, commensurate with experience
• Semi-Annual Profit-sharing Bonuses
• Health and Dental Insurance
• 401K Matching
• Paid holidays, vacation, and sick leave
• 8 hrs / quarter paid for professional development classes
• Paid industry training and education opportunities
• Work-from-home opportunities

This is a full-time position based at our office in Honokaa, Hawaii.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation Package:
• Profit sharing
• Yearly bonus

Schedule:
• Monday to Friday

Ability to Commute:
• Honokaa, HI 96727 (Required)

Ability to Relocate:
• Honokaa, HI 96727: Relocate before starting work (Required)

Work Location: In person