Retail Operations Manager

The University of Wisconsin-Green Bay is hiring a Retail Operations Manager to oversee the Phoenix Store and food service operations. Responsibilities include supervising staff, managing inventory, ensuring customer service standards, and supporting campus events. Candidates should have a high school diploma, leadership experience, and strong communication skills. This is a full-time position requiring on-site work from 7:45 a.m. to 4:30 p.m., Monday through Friday.
UW SYSTEM OFFICIAL TITLE: Retail Operations Manager

POSTING DATE: March 27, 2025

Essential Job Functions The University of Wisconsin-Green Bay welcomes your application for the Retail Operations Manager. Reporting to the Phoenix Store Manager, this position provides direct support for both the Phoenix Store operations and oversees all aspects of the Phoenix Club food service operations. This position will also provide back-up support for on-campus events.

What You'll Do
• Supervises, trains, and/or directs daily operations of staff and a retail facility to adhere to established standards
• Audits and maintains retail inventory and completes orders for new products when necessary
• Provides, monitors, and evaluates customer service of retail staff and engages guests by providing information and resolving customer issues and concerns
• Operates and monitors cash handling equipment and related functions; and performs routine financial management activities
• Campus Event Support

Qualifications

MINIMUM QUALIFICATIONS:
• High School Diploma or equivalent at time of application
• Demonstrated ability to work with a diverse customer population
• Demonstrated experience leading entry level employees
• Demonstrated customer service skills
• Demonstrate strong communication skills
• ServSafe Certified or ability to get certified upon appointment

PREFERRED QUALIFICATIONS:
• Associates degree with 2+ years of professional experience or Bachelor's degree
• Experience hiring, training and supervising student staff
• Experience working in a retail and/or food service environment
• Experience working at a college or university environment

The Successful Candidate The successful candidate will be expected to work inclusively and respectfully within a diverse campus community and practice civility in the workplace. The University welcomes applicants who are dedicated to the appreciation and promotion of inclusivity and equity as crucial components in the pursuit of organizational excellence.

In addition, the successful candidate will have strong oral, written, interpersonal, and organizational skills, demonstrated integrity and strong leadership, and the willingness to work independently and as part of a collaborative team. The University invites applicants who are dedicated to enriching the quality of life for students and the community by embracing the educational value of diversity, promoting environmental sustainability, encouraging engaged citizenship, and serving as an intellectual, cultural, and economic resource.

Conditions of Appointment Position is a full-time University Staff appointment. The general work hours for this position will be 7:45 a.m. - 4:30 p.m., Monday through Friday.

A criminal conviction investigation will be conducted on the finalist(s). In addition, if the final selected candidate has prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct will be completed. A six-month probationary period is required for this position. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

All final candidates will be asked to provide names, email contact information, and/or phone numbers for three (3) references, with at least one being from a manager or supervisor, during the interview process. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of employee misconduct, sexual violence or sexual harassment. When obtaining employment reference checks, these same misconduct, sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

Compensation and Benefits

SALARY INFORMATION

Hourly wage range of $23.08 - $25.96.

This position will earn an additional $0.80 per hour for all weekend hours worked, as well as for all hours worked between 6 p.m. and 6 a.m.

This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA).

BENEFIT DETAILS

The UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. Our benefits package also includes dental, vision, several life insurance options, AD&D and Accident insurance and Flexible Spending and Health Savings Accounts. We participate in the Wisconsin Retirement System (WRS), where employer contributions begin immediately and employees are fully vested after 5 years of service. The UW System also provides supplemental retirement savings programs including a 403(b) and Deferred Compensation.

In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100%. This includes 9 legal holidays, 36 hours of personal holiday and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type.

For more details, please review the benefit quick guide linked below.
• UW System Employee Benefits Brochure
• University Staff Quick Guide
• Total Compensation Estimator

Apply

To apply, please go to the full job posting at https://www.uwgb.edu/jobs/position-listing/retail-operations-manager/ and select the applicable application link.

Select the job title for which you are applying. Click the "Apply for Job" button. You must create an account and login before you can apply. If you are already a registered user, input your "User Name" and "Password" and select "Sign In." If you have not yet registered, click on "Register Now" to begin the registration process.

Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents:
• Cover letter specifically addressing qualifications for the essential job functions
• Resume

If you have any questions, need accommodations, or submitted your application with missing materials, call or email:

Human Resources

Phone: (920) 465-2390

Email: jobs@uwgb.edu

Application Deadline

To ensure consideration, please submit application materials by Sunday, April 20, 2025.

Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.