Renewal Associate

ChargePoint is seeking a Renewal Associate in Gurugram, Haryana, India. The role involves managing RMA processes, data management, and ensuring effective communication with sales teams. Candidates should have proficiency in Salesforce and Excel, strong communication skills, and the ability to work independently in a fast-paced environment. The position requires collaboration across multiple functions and time zones, emphasizing detail orientation and problem-solving abilities.
About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Reports To

Manager, Order Operations

What You Will Be Doing
• Manage and distribute Credit and RA generic email inboxes promptly and effectively.
• Receive and process all RMA’s.
• Utilize ERP system to manage end to end RMA process.
• Ensure prompt communication with Sales and Sales Operations related to AR/Credit related issues.
• Back Up other team member as needed.
• Perform data management and analysis for ChargePoint Sales business process in systems and sales tools including process incoming data requests, data inspection and correction of data quality issues.
• Understand how data integrations impact systems and sales tools.
• Continuously striving for clean data, process, reporting, and system improvements.
• Effectively document processes and communicate changes and improvements with all program

stakeholders.
• Ensure operational adherence to program policies and guidelines, resolve any issues or special

circumstances, and manage and document exceptions
• Perform additional Operations duties and departmental coverage as assigned.

What You Will Bring to ChargePoint
• Proficiency in Salesforce and related tools
• High proficiency in Microsoft Excel required.
• Ability to respond and react to internal and external customers in a dynamic environment.
• Strong communication skills and ability to communicate timely (written & verbal), effectively andclearly with various audiences.
• Ability to work independently and efficiently in a fast paced, complex high-tech environment.
• Demonstrates the highest level of detail orientation and organizational skills.
• Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions.
• Displays excellent troubleshooting and creative problem-solving skills and know when to act quickly.
• Ability to work across time zones in India, Europe, and USA (California)
• Creative, flexible, and proactive to accomplish tasks on schedule.

Requirements
• 2+ years’ experience in a Sales, Renewal, Sales Operations
• Experience with Salesforce (SFDC) and NetSuite
• Worked on RMA process.

Locations

Gurgaon - India or Remote

ChargePoint is committed to fair and equitable compensation practices.

The targeted US salary range for roles at this operating level is $ to $. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.