Regional Service Manager - New Brand

BYD Australia is seeking a Regional Service Manager for its New Brand in Brisbane, QLD. The role involves on-site inspections of service centres, improving customer satisfaction, and managing complaints. Key requirements include experience in after-sales management, willingness to travel, and strong stakeholder rapport. This full-time position is part of BYD's expansion in the zero-emission vehicle market.
About BYD

BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.

As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.

About the Role

Based in Queensland, this role will support our upcoming New Brand. On offer is a Regional Service Manager position and your day-to-day duties will include but not be limited to:

- On-site inspection of service centres in the areas.
- Guiding and promoting the improvement of customer satisfaction in service centres.
- Promoting and guiding the service centres to implement company's policies.
- Responsible for the management, assistance and guidance of customer complaints and special incident handling in the region.

Key requirements:

- Experience in after-sales regional management or dealers management.
- Willingness to travel among different regions.
- Strong in building rapport with various stakeholders and stay calm under pressure.
- Demonstrate business acumen with the ability to apply strategic thinking to uphold the company's service standard and brand image.
- Adaptable and proactive in problem-solving.

If you believe you are a good fit for the role, please don't hesitate to click on APPLY and submit your updated resume.

BYD Australia is under rapid expansion with plenty more opportunities to arise. If you are ready to make the most of everything you've learned so far, be challenged, work together with industry leaders, and be a part of a supportive and vibrant team, then BYD is ready for you.