Production Print Field Service Technician

Konica Minolta seeks a Production Print Field Service Technician in Burnaby, BC. The role involves maintaining and repairing multifunctional printers, resolving customer issues, and managing parts and call records. Candidates should have technical experience, communication skills, and a valid driver's license for travel within Canada and the US. The position is full-time and requires flexibility for standby and after-hours work.
Job Title: Production Print Field Service Technician

We're seeking a skilled and customer-centric individual to maintain and repair production print products, resolve customer printing issues, and foster effective relationships with customers and the Sales Department.

Key Responsibilities:
• Maintain and repair multifunctional printers (MFPs) and resolve customer printing issues.
• Perform on-site service of MFPs.
• Maintain effective relationships with customers and sales teams.
• Manage parts and call management, ensuring accurate records to meet key performance indicator (KPI) targets.
• Stay up-to-date with new technologies and innovations in the field.
• Lead referrals and product promotions to existing customers (5%).
• Provide break-fix and customer support services (95%).
• Understand territory inventory control and manage parts budgets effectively.
• Familiarize yourself with company policies and procedures.
• Perform other relevant duties as assigned by management.

Requirements:
• 0-2 years of technical experience in electronics or software equipment repair.
• Basic knowledge of Microsoft operating systems and common network concepts.
• Awareness of basic solutions and troubleshooting techniques.
• Low to mid-end office systems certifications.
• Basic color theory understanding.
• Excellent verbal and written communication skills.
• Ability to work independently, with occasional assistance from colleagues.
• Positive attitude, self-motivation, and commitment to building strong customer relationships.
• Valid travel documents for regular travel within Canada and the US (at own expense).
• Possession of a valid driver's license, vehicle insurance, and a reliable vehicle for business use.
• Flexibility for standby and after-hours work, including weekend travel and training sessions.
• Associate Level Certification required.
• High School diploma or equivalent education.
• CompTIA A+, Net+, CDIA+, MCP, or MCITP certification (or equivalent experience).

About Konica Minolta Business Solutions USA Inc.

Konica Minolta is a global leader in innovative technology solutions. Our purpose is to see and do things differently, making a positive impact on society and the world. We offer a wide range of business solutions, including IT services, intelligent information management, video security, and managed print services.

We are committed to sustainability and have been recognized for our efforts. Konica Minolta Inc. has been listed on the Global 100 Most Sustainable Corporations in the World for six consecutive years.

Konica Minolta Business Solutions USA Inc. is an equal opportunity employer.