Portfolio Support

Grundon Waste Management is seeking a full-time Portfolio Support based in the UK. The role involves assisting the Portfolio Manager and Client Engagement Team in managing customer service for high-profile clients. Candidates should have at least two years in account management or customer service, strong communication skills, and a valid driving license. The position offers competitive salary, training opportunities, and a comprehensive benefits package.
Salary: Competitive

Contract: Full-time, permanent

Working hours: 9am-5pm, Mon-Fri - 35 hours per week

If you’ve done two years in an account management or customer service environment, you know what it takes to keep customers happy. Confident communication, proactive, calm under pressure – recognise yourself? Providing day-to-day support to our Portfolio Manager and the wider Client Engagement & Sustainability Team, which manages Grundon’s high-profile and sub-contract customers (airports, NHS trusts, FM, property management, universities… the list goes on) is what this job is all about. Ready to shine in a business that loves to develop talent?

What you’ll be doing as Portfolio Support

Working hand in hand with customers, we manage their waste reduction, re-use and recycling strategies as they strive to meet their environmental goals and increase recycling rates. As Portfolio Support, you will be in regular contact with our Portfolio Manager, clients and transport teams to ensure a high standard of customer service. Manager service requests, collection queries, complaints, admin support, account/invoice queries, helping to deliver engagement campaigns to customers – there’s plenty to turn your capable hand to.

What you’ll need

The other musts are a valid full driving licence and an A-level (or equivalent) education.

Why Grundon – and what’s in it for you

Grundon delivers customer service excellence and award-winning innovation, and we offer plenty of training and professional development opportunities.

You can expect a perks and benefits package that includes:
• Discretionary company bonuses
• Pension scheme (you contribute 5% of pay, Grundon matches this) with life insurance cover
• 30 days’ annual leave (inclusive of 8 bank holidays), which will increase with service, plus the option to buy up to 5 extra days' holiday

Ready to join us?

We interview as soon as strong applications come in, so don’t wait – apply now to become our next Portfolio Support and start your journey, with a supportive and forward-thinking team.

Apply now – we look forward to hearing from you.

(Please note: No agencies)