Patient Service Representative Area

Prevea Health is seeking a Patient Service Representative Float in Green Bay, WI. The role involves welcoming, registering, and scheduling patients, acting as a liaison between patients and medical staff. Candidates should have customer service experience, strong communication skills, and the ability to multi-task in a fast-paced environment. This position requires working at multiple locations and offers paid time off. A high school diploma or GED is required.
JOB REQUIREMENTS: PSR Float Come work where we specialize in you! We

have nearly 2,000 reasons for you to consider a career with Prevea

Health-they're our employees. We're an organization that values

kindness, responsibility, inclusivity, wellness and inspiration. At

Prevea, we provide continuous education, training and support so every

member of the team contributes to our success. Together we are the best

place to get care and the best place to give care. Job Summary The

Patient Service Representative Float (PSR Float) role at Prevea Health

is responsible for welcoming, registering, and scheduling patients

and/or visitors in a friendly and positive manner. This position acts as

a liaison between patients and medical staff. The Patient Service

Representative Float (PSR Float) is responsible for creating a positive

first impression for anyone who uses Prevea Health services, whether

over the phone, in person, or through MyPrevea. This role will support

multiple locations. What you will do Coordinate communication between

patients, family members, medical staff, providers, and administrative

staff via phone, in person, or through MyPrevea. Obtain and confirm

accurate demographic and insurance coverage information. Route medical

inquiries, complaints & messages to appropriate parties. Assist patients

and callers with financial inquiries, including policies, insurance,

Payments, And Other Financial Needs. Collect Required Payments,

including co-payments, outstanding balances, and payments due at the

time of service. Complete necessary account, referral, and claim edit

workflows and maintenance in assigned work queues. Schedule and confirm

patient appointments. Provide accurate daily batches and/or deposits to

appropriate staff for processing. Work at multiple sites with variable

shifts at the supervisor's direction to cover leaves of absence, PTO

(Paid Time Off), Or Department Demands. Education Qualifications High

School Diploma and/or GED Required Experience Qualifications Experience

In Customer Service, Insurance And/or Healthcare Setting Preferred

Skills and Abilities Display proficient telephone and computer skills

with clear and professional speaking abilities. Able to provide

exceptional customer service by assessing patient needs, meeting quality

standards, and evaluating satisfaction. Capable of being empathetic and

responsive to patient's needs by actively listening, asking appropriate

questions, and continually looking for ways to provide assistance. Able

to efficiently multi-task and adapt to fast-paced environments with

frequently changing protocols and processes. Capable of effectively and

positively interacting with staff members throughout the company.

Promote teamwork and provide a supportive environment throughout the

organization. Display grammar, spelling, and punctuation knowledge

to... For full info follow application link. Prevea is an Equal

Employment Opportunity/Affirmative Action employer *****

APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C19B01C97DAB4098