Parts Interpreter / Customer Service Officer

Ampcontrol is hiring a Parts Interpreter / Customer Service Officer in Mackay, Australia, for a part-time role during school hours. The position involves customer service, processing orders, managing inquiries, and administrative tasks. Candidates should have attention to detail, adaptability, and time management skills. Benefits include flexible work arrangements, parental leave, and education assistance. Experience with ERP systems and mine site contractor management is desirable.
Ampcontrol are currently seeking a strong and motivated Parts Interpreter / Customer Service Officer to play a pivotal role within our Mackay Electrical Services Operation, in a part time capacity offering school hours.

This busy and diverse role requires a person with a high level of attention to detail with a passion for delivering excellent customer service in a fast paced environment.

23 + Employee Benefits including:
• Flexible work arrangements
• Paid parental leave
• Salary packaging
• Purchased leave
• Private Health Care discounts
• Wellbeing programs and discounts
• Education assistance and personal career development

What you will do:

As a key point of contact for our customers, you will be required to maintain a vibrant, proactive approach in your daily tasks, which will include:
• Preparing quotes for internal and external supply enquires
• Processing all supply orders including internal transfer orders
• Sending technical enquiries through to the relevant people
• Responding to all enquiries in a timely manner
• Managing tickets through ZenDesk
• Assisting the stores with picking items for shipment
• Reporting and management of supply order DIFOT
• Assist with customer contract pricing
• Managing safety stock levels for selected equipment in QLD database

This role will also supply support with some administrative tasks including but not limited to:
• Processing Timesheets
• Answering the phone, taking and forwarding messages
• Reception duties including greeting people at the front counter
• Booking and reconciliation of travel, accommodation & induction requirements
• Raising requisitions and receipting invoices through our operating ERP system

What are we looking for from you?
• Be flexible and adaptable to change
• Quality and attention to detail – some orders can be for large quantities of money and/or customer critical items therefore attention to detail is essential
• Energetic and positive attitude to problem solving
• Time management and prioritisation are essential as the need to change tasks at short notice occurs frequently and the volume of tasks can be high
• Ability to work well under pressure and be resourceful
• Experience in mine site based contractor management systems is desirable
• Experience using ERP/MPR systems is desirable
• Competent in Microsoft Office applications

Think you know Ampcontrol? You may be surprised.

Ampcontrol is challenging the future by solving the most complex problems in energy. Ampcontrol creates energy solutions of scale using innovation partnerships, their smart people and advanced Australian manufacturing. Their vision is to lead the global energy revolution and make net zero a reality.

Ready to challenge the future?

Then apply now! If you are intrigued or excited by what you have read, then we want to hear from you. You can learn more about what it’s like to work at Ampcontrol by visiting www.ampcontrolgroup.com