Operations and Implementation Manager

Metro Supply Chain Holdings USA Inc is seeking an Operations and Implementation Manager to oversee new site startups and customer onboarding in a third-party logistics environment. The role involves change management, operational execution, training, and maintaining customer relationships, requiring travel up to 75%. Candidates should have extensive distribution experience, particularly in logistics and operations management, with a focus on process improvement and compliance.
SUMMARY

The Implementation Operations Manager will direct start-ups of new sites and new customer onboarding into existing multi-client facilities, at a fast-growing third-party logistics (3PL) service provider. This role involves significant change management, managing operational execution, Customer Service and Client Relationships, training, efficiency, and safety during startups, ensuring a smooth handoff to site leadership. The Operations and Implementation Manager will additionally support RFP’s and support the US growth and new business opportunities. This position requires travel up to 75% of the time.

RESPONSIBILITIES

Startup and Implementation Leadership
• Change management.
• Project Execution: Lead startup operations, ensuring adherence to business plans, budgets, and timelines.
• Customer Collaboration: Partner with customers to define and meet operational requirements, exceeding their expectations.
• Process Design: Develop and implement SOPs for efficient workflows in warehousing, order management, and shipping/receiving.
• Team Training: Recruit, onboard, and train new teams, fostering operational success from day one, in accordance with company guidelines and regulations.
• Performance Metrics: Monitor and analyze Performance/Activity Indicators (KPIs and KAIs), making recommendations for continuous improvement during startups.
• Smooth Transitions: Provide a clean handoff to site leadership at the end of the project.

Operations Management
• Daily Oversight: Manage warehouse operations to ensure safety, quality, productivity, and customer satisfaction.
• Leadership: Build and mentor high-performing teams, promoting a culture of safety and accountability.
• Continuous Improvement: Identify operational inefficiencies and lead initiatives to enhance cost-effectiveness, service quality, and safety.
• Compliance: Ensure adherence to company policies and regulatory standards.

Strategic Contributions
• Act as a liaison between site teams, corporate leadership, and customers to ensure alignment and effective communication.
• Provide insights and recommendations to senior leadership for improving operational startups
• Support long-term growth initiatives, including resource planning and site expansion.
• Additional related responsibilities as required.

EXPERIENCE
• 10 years distribution experience (some of which is in a 3PL environment). Prior experience in the logistics industry, including operations management with a concentration in process definition and project management preferred.
• Experience in managing start-up projects, warehousing and WMS experience required.
• Red Prairie / Blue Yonder / Manhattan / Synapse experience
• Understanding of budgeting, financial forecasting and cost control
• Experience in utilization or management of distribution centers

COMPETENCIES
• Results Orientation
• Communication
• Problem Solving
• Decision Making
• Effective delegation
• Adaptability in the context of a defined start-up plan
• Managing Change, including the ability to differentiate between importance and urgency of decisions
• Effective Collaboration across the organization, to leverage expertise.
• Customer Centricity
• Fostering Culture
• Continuous Improvement Mindset
• Financial Acumen

SKILLS
• Proven leadership ability to build a strong team environment
• 5 years hands-on WMS knowledge as a super user or expert level.
• Strong interpersonal skills – with the ability to leverage effective relationships at all levels in the organization.
• Strong communication skills – both written and verbal.
• Working knowledge of warehouse equipment.
• Service oriented with strong customer interaction skills and commitment.
• Strong analytical skills with an emphasis on financial reports
• Excellent time management and organizational skills.

EDUCATION
• A Bachelor’s Degree in business management with a focus on operations management or combination of education and related experience
• A Designation in logistics management preferred

WHY JOIN US?
• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.