Mobile Service Technician, Bergen

Lucid Motors is seeking a Mobile Service Technician in Amsterdam, Netherlands. The role involves diagnosing, maintaining, and repairing vehicles, traveling to customer sites, managing operations at a Lucid Satellite Center, and ensuring customer satisfaction. Candidates should have vocational training in mechatronics and knowledge of high-voltage and electric vehicle systems. The position requires strong attention to detail and the ability to work in a fast-paced environment.
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Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
The Role:
• Diagnose, maintain, and repair Lucid Motors vehicles working directly with customers to ensure a high level of customer satisfaction
• Travel to customer sites, or Lucid Satellite Centers, to perform on-site maintenance and repairs
• In some cases, you will manage a Lucid Satellite Center and oversee day-to-day operations at a partner workshop
• Perform tasks in your base Service Center, or the Satellite center’ parts department including ordering, returns, and inventory management
• Work effectively with the appropriate software environment to properly and fully document all interactions with customer vehicles
• Maintain a high level of knowledge of high voltage and general automotive electrical systems
• Precisely document customer concerns for diagnosis and repair
• Describe all service options to your customers, including time and cost estimates
• Ensuring the work done meets Lucid's high standards before returning the vehicle
• Perform invoicing and payment receipt
• Complete customer service tasks, such as answering phone calls, scheduling appointments, if necessary
• Be a Brand Ambassador by building strong relationship with customers, delivering on our mission
• Be responsible for the appearance, cleanliness, and organization of the Mobile assets, Satellite center and all equipment
• Demonstrate attention to detail and passion for our productsQualifications:
• Completed vocational training as a mechatronics technician
• Certificate of apprenticeship (fagbrev)
• Knowledgeable in high-voltage systems, low voltage systems and electric vehicle drives and systems, multimedia, driver assistance, air conditioning.
• Creative problem solver and quick thinker in a hectic, fast-paced environment
• Have attention to detail and passion for positive customer experiences
• Passionate about sustainable means of transport and changing the automotive industry
• Able to demonstrate and communicate learned technical skills and knowledge to others
• Excellent written and verbal communication skills
• Excellent organization
• Able to work independently but as part of a team
• Able to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
• Have a Forklift driver's license or able to obtain driver's license within 30 days of hire
• Must have a valid driver's license
• This role is based in the Bergen region, yet you are mobile in nature covering Norway to support our customersAdvantageous:
• Automotive Trade Technical School Certificate or equivalent work experience
• Previous experience with diagnosis and repair of battery electric vehicles, including HV qualification
• Experience in repairing premium or luxury vehicles
• Previous OEM Master Technician cert