Manager, Osher Learning Centers Kent Sussex Counties

The University of Delaware seeks a Manager for the Osher Learning Centers in Kent and Sussex Counties. This full-time, in-person role involves overseeing operations, staff management, program development, donor relations, and community engagement to support lifelong learning for members aged 50+. The position requires collaboration with various stakeholders and is based in Lewes, Delaware, across multiple sites.
University of Delaware

Equal Employment Opportunity Statement

The University of Delaware is an Equal Opportunity Employer which
encourages applications from Minority Group Members, Women,
Individuals with Disabilities and Veterans. The University's Notice
of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html

Job No: 501829

Work Type: Staff

Location: Lewes

Categories: Full Time, Trainers & Educators

PAY GRADE: 30E

LOCATION: in-person Lewes, Delaware

CONTEXT OF THE JOB:

The Manager oversees the day-to-day operations and provides
leadership for the staff in support of the volunteer-driven
programs and activities of the Osher Lifelong Learning Institute
(OLLI) in Kent and Sussex Counties. Serves as principal local
liaison with the Kent-Sussex Council of OLLI which is one of two
OLLIs at the University of Delaware along with the OLLI Wilmington
Council. OLLI is a financially self-supporting institute within the
University of Delawares Division of Professional and Continuing
Studies (PCS) and the Graduate College. OLLI in Kent and Sussex
Counties provides in-person and online lifelong learning courses
and programming for the educational, cultural, and intellectual
benefit of roughly 500 members aged 50 plus with an average age of
73.

OLLI in Kent and Sussex operates at three sites, Dover, Lewes,
and Ocean View. The Manager has four principal areas of
responsibility:
• 1) Managing operations, finances, and staff
• 2) Overseeing the development and delivery of programs and
courses
• 3) Collaborating with University partners for donor relations
and development
• 4) Cultivating mutually beneficial relationships with local
community organizations.

In the first area of responsibility, the Program Manager
serves as the principal UD point of contact with the OLLI Council
in Kent and Sussex Counties, working collaboratively with the
council and Statewide Director on budget, programmatic, and
strategic matters To achieve this goal, the Manager supervises a
team of a least one (1) FTE and up to six (6) part-time staff
across the three sites in the two counties.

In the second area of responsibility, the Program Manager
oversees the development and delivery of lifelong learning courses
in a range of topics and modalities taught by volunteer
instructors. Programs serve the needs of geographically dispersed
OLLI members in Kent and Sussex Counties. The Program Manager works
in close collaboration with other Program Managers, Coordinators,
Graduate College MARCOMM, and OLLI staff statewide.

In the third area of responsibility, the Program Manager
identifies and cultivates relationships with members and
prospective OLLI donors and community sponsors as part of the OLLI
Kent and Sussex’s on-going fundraising efforts. The Program Manager
works in collaboration UD Development and Alumni Relations (DAR),
Kent and Sussex Council, OLLI Wilmington, and the Statewide
Director in this effort.

In the fourth area of responsibility, the Program Manager
develops and maintains mutually beneficial relationships with local
community organizations, private companies, homeowners’
associations, local government, and UD, to increase awareness and
share resources, increase membership from Kent and Sussex counties
and support UD and local partners in serving the 50+ population and
local community.

The Program Manager reports to the Statewide Director of
OLLI.

MAJOR RESPONSIBILITIES:
• Oversee the daily administration and operations of OLLI in Kent
and Sussex Counties.
• Act as the principal staff liaison to OLL Kent Sussex
Council.
• Empower OLLI members to propose and develop lifelong learning
courses.
• Provide and model a high level of customer service to OLLI
members.
• Oversee a team of full-time and part-time employees across
locations in Kent and Sussex Counties.
• Work collaboratively with the statewide staff on the use of
shared administrative services for OLLI members in both locations,
including marketing, registration, financial processing, member
communications etc.
• Prepare the annual operating budget and fiscal reports for the
institute with the Council Finance Chair with a total operating
budget of $500k.
• Manage spending of gift, endowment, equipment, and reserve
funds, working in coordination with the Council Finance Chair,
Statewide Director, and the Business Officer of the Graduate
College/PCS.
• Identify and cultivate relationships with OLLI donors as part
of OLLI fundraising efforts, working in coordination with the Kent
Sussex Council, Statewide Director, and UD Development and Alumni
Relations (DAR).
• Develop partnerships with UD departments and organizations in
Kent and Sussex Counties to benefit OLLI programming Oversee the
rental facilities that OLLI uses in both counties, working with the
landlords, the Statewide Director, UD Facilities, and the Graduate
College Business Officer to ensure a safe, ADA compliant
environment for adult learners aged 50+ years.
• Develop and maintain sound procedures for responding to various
emergencies for each location
• Contribute to strategic planning efforts to grow OLLI in Kent
and Sussex Counties in terms of new members, new programs, and new
locations.
• Be knowledgeable about trends in lifelong learning, in various
modalities.
• Participate in professional development opportunities.
• Perform other job-related duties as required.

QUALIFICATIONS:
• Bachelor’s degree required, in education, educational
gerontology, non-profit management or related area, and five years
of related experience, or an equivalent combination of education
and work experience. Master’s degree preferred.
• Proven organizational and project management skills.
• Experience in creating and managing operating budgets.
• Effective oral and written communication skills with a high
degree of experience in situations calling for tact, discretion and
consensus building among UD, OLLI and other stakeholders.
• Ability to independently lead a small team of full and
part-time employees and volunteers to problem-solve issues and
engage a wide range of constituents in a diverse community.
• Proficiency in Microsoft Office Suite (Word, Excel, and
PowerPoint).
• Demonstrated ability and experience in networking, developing,
and maintaining effective collaborative relationships with
university and/or non-profit community organizations is
preferred.
• Experience working with advisory councils and volunteers in a
non-profit and or educational setting is preferred.
• Experience working with adult learners is preferred.
• Experience with online learning and related platforms is
preferred.
• Familiarity with project management software (SmartSheet), and
customer relationship management (CRM) software is preferred.

SPECIAL REQUIREMENTS:
• Valid driver’s license, access to a reliable private vehicle,
and ability to travel statewide.
• Ability to lift and move up to 30 lbs.

Notice of Non-Discrimination, Equal Opportunity and Affirmative
Action

The University of Delaware does not discriminate against any person
on the basis of race, color, national origin, sex, gender identity
or expression, sexual orientation, genetic information, marital
status, disability, religion, age, veteran status or any other
characteristic protected by applicable law in its employment,
educational programs and activities, admissions policies, and
scholarship and loan programs as required by Title IX of the
Educational Amendments of 1972, the Americans with Disabilities Act
of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII
of the Civil Rights Act of 1964, and other applicable statutes and
University policies. The University of Delaware also prohibits
unlawful harassment including sexual harassment and sexual
violence.

PI267575792