Knowledge Management- Gurugram, India

The role at Environmental Resources Management involves managing HR portal content, promoting self-service features, and supporting transition planning within an Agile framework. Responsibilities include stakeholder collaboration, data analysis using tools like Power BI and JIRA, and continuous improvement of processes. Candidates should have a bachelor's degree, 5-8 years of relevant experience, and familiarity with Agile practices. The position offers flexibility to work across time zones.
Key Accountabilities & Responsibilities

Content Management and Curation:
• Manage and curate HR portal content (Help/Minerva/other) and customer journeys.
• Maintain online copy for front-end/portal development.
• Publish and maintain version control of policy and handbook documentation, working with local owners.
• Self-Service Feature Promotion:
• Promote and manage change associated with self-service feature releases.
• Leverage and promote Workday Help.
• Transition Planning and Execution:
• Support SMEs in defining activities for transition and document these as part of the RBD backlog.
• Develop transition plans, including SOPs, issue logs, and hyper-care support, to ensure smooth integration into GDC.
• Agile and Backlog Management:
• Work within an Agile framework to prioritize and refine the RBD backlog, including tasks, tools, and processes for transition.
• Actively participate in Agile ceremonies, including sprint planning, retrospectives, and reviews.

Stakeholder Collaboration:
• Engage with global stakeholders across HR and other domains to align goals and expectations.
• Act as a bridge between global teams and the GDC, ensuring clear communication and alignment.
• Digital Tools and Data Platform Enablement:
• Identify opportunities for leveraging digital tools and data platforms to support process transitions and to-be designs.
• Work with innovation teams to incorporate advanced technology solutions into operational workflows.

Data Analysis and Reporting:
• Use tools such as Power BI, SharePoint, and JIRA to track progress, and provide actionable insights.
• Analyze process performance data to recommend further optimizations or improvements.
• Shift Flexibility and Global Engagement:
• Maintain flexibility to work in shifts aligned with stakeholder time zones across regions.
• Balance real-time collaboration with asynchronous communication to ensure seamless execution.

Continuous Improvement:
• Proactively identify and propose process enhancements and innovative solutions to drive operational excellence.
• Support feedback loops to refine workflows and improve alignment with GDC objectives.

Influence And Decision-Making Authority
• Strong analytical and problem-solving skills.
• Expertise in documenting as-is and to-be processes and creating transition plans.
• Understanding of Agile ways of working.
• Familiarity with Digital tools, Gen AI technologies, and their application in business operations.
• Proficiency in tools like JIRA, Power BI, SharePoint, and MS Office Suite.
• Excellent communication and stakeholder management skills.
• Flexibility to work across time zones and adapt to varying shifts.
• Ability to thrive in unstructured environments and work collaboratively with SMEs and cross-functional teams.

Job Requirements & Capabilities

Qualifications:
• Bachelor’s degree in business administration, HR, Finance, or related fields; MBA is a plus.
• 5-8 years of experience in a similar role, preferably with exposure to HR or related processes.
• Proven experience in documenting processes and supporting activity transitions in shared service or global delivery setups.
• Familiarity with Agile frameworks and backlog management practices.
• Certification in business analysis or Agile methodologies (e.g., CBAP, PMI-PBA) is a plus.