Infrastructure Administrator II

HR Green Inc. is hiring an Infrastructure Administrator II in Johnston, IA. The role involves IT systems engineering, focusing on applications management, desktop application deployment, and providing technical support. Candidates should have at least 5 years of experience in technical support, knowledge of various operating systems, and excellent communication skills. The position offers competitive compensation and a comprehensive benefits package.
Building Communities, Improving Lives

At HR Green Inc., our mission is to make a positive impact on the world around us. With over 110 years of experience, we've established ourselves as a trusted partner for our colleagues, clients, and communities.
About Us

We're proud to be ranked No. 173 on Engineering News Record's Top 500 Design Firms list in 2024. Our dedication to creating an exceptional workplace environment has earned us recognition as a Best Place to Work.
Job Summary

We're seeking an Information Technology (IT) Systems Engineer to join our team. As an IT Systems Engineer, you'll focus on applications management, partnering with other IT team members to cross-train on areas of expertise, and providing high-quality support alongside those team members.
Key Responsibilities
• Standardize, configure, and operationalize desktop application deployments
• Provide full support for AutoDesk, Bentley, and ESRI software platforms
• Work with a variety of software and support teams to troubleshoot production issues
• Implement and test after-hours application changes
• Provide an escalation point for Service Desk for application issues
• Manage and maintain the PDQ Deploy & Inventory platform to ensure applications are accurately updated in a timely fashion
• Ensure over 300+ desktop applications; including AutoDesk, Bentley, and ESRI software platform are being maintained properly
• Manage the imaging, distributing, and inventory tracking of workstations, monitors, and other office-specific IT equipment
• Provide hands-on support, IT training, and troubleshooting for employees within your office, as requested by the IT Service Desk
• Manage the office network, server, and internet environment
Requirements
• Associate degree (AA) from a two-year college or technical school, or the equivalent combination of education and experience
• At least 5 years of experience in a technical support role across infrastructure management or application management
• Experience in supporting a virtual workstation environment
• Working technical knowledge of workstation and server operating systems, including Windows, Linux variants, and VMWare
• Excellent communication and people skills required
• Good listening and problem-solving skills required
• Ability to handle and prioritize multiple projects required
• Ability to handle objections and counter those objections professionally required
• Aptitude in learning new technologies and IT concepts required
• Valid driver's license in the state of residence required
• Ability to communicate complex data in a clear and concise manner in both verbal and written communications
• Ability to quickly understand complex technological issues and deliver solutions and corrective actions to resolve problems
Benefits

We offer a comprehensive and multi-faceted benefits package, including:
• Competitive compensation range: $81,500.00 - $126,400.00
• Eligibility to participate in performance and discretionary incentive bonus program(s)
• Affirmative action/equal opportunity employer