Information Technology Support Specialist

The Talent Firm is hiring an Information Technology Support Specialist for ETTE in Addis Ababa, Ethiopia. The role involves providing technology support, maintaining computer systems and networks, managing IT inventory, and resolving hardware and software issues. Candidates should have a Bachelor's degree in Computer Science or IT and at least two years of relevant experience. This is a full-time position based on-site.
On behalf of one of our clients, ETTE (Ethiopian tourist trading enterprise) we are hiring for a Information Technology Support Specialist .

Main purpose of the job:

The IT Support Specialist provides essential technology support to ensure the smooth operation of the organization’s departments. This position is responsible for maintaining computer systems, networks, and associated hardware and software to meet operational standards. Key duties include procuring IT equipment, verifying specifications, managing testing and maintenance, and offering hands-on support for network, software, and hardware issues. Additionally, the role requires maintaining a comprehensive IT inventory, performing preventive maintenance, and providing expert assistance to departments for resolving IT-related issues.

Key Responsibilities

· Verify that all received goods and services meet established specifications.

· Notify the appropriate authority if specifications are not met and implement or coordinate necessary adjustments to ensure compliance.

· Identify the type of support required—software, hardware, or network—and categorize issues accordingly.

· Record all incoming computer and related equipment in the designated system.

· Conduct thorough diagnostics and recommend solutions, determining if issues can be resolved internally or require external support.

· Prioritize tasks based on severity and urgency to ensure timely resolution.

· Complete maintenance activities according to priority.

· Prepare and maintain a detailed purchase specification list for any hardware or network repair requirements.

· Organize and maintain a comprehensive inventory of all computer equipment within the organization.

· Develop and implement an approved preventive maintenance program.

· Perform preventive maintenance as scheduled.

· Ensure antivirus software is up-to-date and actively protecting all organizational computers.

· Install antivirus programs on new equipment and ensure timely updates across all systems.

Full detailed job description will be provided to shortlisted candidates.

Experience & skills required

· Education: · Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Experience: A minimum of two years of relevant experience in related fields.

Interested applicants can apply through LinkedIn or send your updated Resume to Sira@thetalentfirm.com with subject line (Information Technology Support Specialist),

Only shortlisted candidates will be contacted.