Information Technology Services Specialist

WATT Renewable Nigeria Limited is hiring a full-time IT Services Specialist in Lagos. The role involves providing technical support, maintaining technology infrastructure, and ensuring reliable IT services for office and field operations. Responsibilities include troubleshooting hardware/software issues, managing access controls, and supporting Microsoft 365 platforms. Candidates should have a degree in IT or related fields and 3-6 years of experience in IT support.
Role Overview
• WATT Renewable Corporation is seeking a full-time, on-site IT Services Specialist in Lagos.
• This role provides hands-on technical support and helps maintain the technology infrastructure that keeps our office and field operations running smoothly.
• You will troubleshoot hardware/software issues, support core collaboration tools, strengthen access control and documentation, and ensure efficient, secure, and reliable IT services across teams.

Role Purpose
• Support and maintain WATT’s technology infrastructure and operational systems—ensuring reliability, security, and performance across office and field teams.
• IT is foundational to service delivery, reporting, and operational discipline.

Key Outcomes:
• Stable infrastructure with minimal operational disruption
• Fast, effective support for staff and operational teams
• Strong access control, documentation, and asset visibility.

Core Responsibilities

Infrastructure & Support:
• Maintain networks, end-user systems, and connectivity across office and field environments
• Provide responsive troubleshooting and technical support (onsite and remote as needed)
• Perform minor hardware troubleshooting/repairs (laptops, peripherals, basic network devices)
• Coordinate resolution of recurring issues and document root causes/actions taken

Platforms & Operations Enablement:
• Administer and support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Maintain basic identity/access hygiene (account provisioning, group access, permissions, MFA support)
• Support monitoring tools, NOC/operations systems, and relevant business applications
• Support business workflows and assist with ERP support (including Odoo where applicable)

Security & Controls:
• Manage access controls, backups, and security baselines (in line with internal policies)
• Maintain IT documentation, asset registers, and system/service reports
• Coordinate vendors for hardware/software procurement and managed services
• Support IT policy implementation and compliance standards

Qualifications & Requirements
• Bachelor’s Degree in Information Technology, Computer Science, or a related field
• 3 – 6 years of experience in IT support, infrastructure, or IT service delivery
• Strong proficiency supporting Microsoft 365 environments
• Demonstrated troubleshooting capability across hardware, software, and connectivity issues
• Strong customer service mindset with clear communication and problem-solving ability
• Ability to work on-site and collaborate across teams

Added Advantages:
• Experience with Odoo (administration/support)
• Experience supporting operational/industrial environments (field teams, distributed locations)
• Relevant certifications/training (e.g., CompTIA, Microsoft, ITIL, networking)

Cultural Markers:
• Service-minded
• Security-aware
• Calm under pressure
• Solutions-first
• Documentation-disciplined.