Information Technology Field Technician

ComTec Information Systems is seeking a full-time IT Field Services Technician in New Orleans, LA. Responsibilities include desktop support, onsite analysis and migration, installation and configuration of operating systems, and troubleshooting hardware/software issues. Candidates should have 5+ years of technical support experience, proficiency in Windows 10/11, and strong communication skills. Travel to various sites in Louisiana and surrounding states is required.
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Job Title: IT Field Services Technician/Desktop Support Specialist

Location: New Orleans, LA

Work Category: Full-time at client site

Responsibilities:

· Ensure that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, and resolved.

· Perform onsite analysis and migration of desktops, laptops, and workstations to new systems or environments, ensuring smooth transitions.

· Install and configure operating systems (Windows 10/11) on desktops and laptops.

· Handle installation, relocation, and configuration of workstations, desktops, and laptops.

· Build and configure desktops and laptops to meet customer specifications and requirements.

· Ensure safe and efficient transfer of data between systems during migrations or upgrades.

· Install and configure print drivers and related print services for customer environments.

· Install and configure software applications as required by clients.

· Manage Service Now Requests and Incident tickets.

· Provide troubleshooting for hardware and software issues, identifying and resolving problems efficiently.

· Utilize remote user support tools to provide support.

· Maintain and complete documentation for all tasks, processes, and procedures performed, ensuring accurate records.

· General knowledge of Cisco VoIP phone setup and configurations.

· General knowledge of Uninterruptible Power Supply (UPS) devices and their configuration.

· Familiarity with One Drive for file storage, syncing, and backup.

· Perform asset recovery and decommissioning of older IT equipment following standard procedures.

· Maintain a high level of customer service in all situations

Required Skills:

· Minimum 5+ years of experience in technical support role.

· Proficient in Windows 10 and 11 with a working understanding of LAN/WAN environments.

· Ability to lift up to 50 lbs. and assist with the installation and movement of IT equipment.

· Strong oral, written, and interpersonal communication skills with the ability to interact effectively with customers and team members.

· Experience with Service Now is a plus

· Willingness and ability to travel to various sites in Louisiana, Texas, Mississippi, and Arkansas as needed.

· A+ certification is recommended.
Seniority level
• Seniority level

Mid-Senior level
Employment type
• Employment type

Full-time
Job function
• Job function

Information Technology
• Industries

IT Services and IT Consulting

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