IT Technician II - Help Desk

Niagara Bottling is seeking an IT Technician II - Help Desk in Diamond Bar, CA, to support IT activities and enhance user experience. Responsibilities include project execution, troubleshooting, and maintaining customer service standards. The role requires 2-4 years of IT Help Desk experience and involves some travel (25%). Candidates should have strong technical skills and a focus on teamwork. Competitive compensation and benefits are offered.
At Niagara, we’re looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:
• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

IT Technician II - Help Desk

The IT Technician II - the tactical IT activities necessary to support and maintain the business. This includes planning and execution of tasks to support project execution as needed for plant support activities, end user equipment preparation/troubleshooting as well as other IT related tasks. The IT Technician is the face of IT to the business, and as such has a high level of focus on the end user experience.
• Execute IT Support Department’s Tactical goals
• Support the senior support team to execute projects based on priorities, goals, and objectives
• Follow direction of IT Support Supervisor in executing day to day responsibilities.
• Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends)
• Maintain the highest level of customer service for our end users (technical & soft skills).
• Support with execution of departmental projects, contributing where needed for successful completion
• Escalate issues to appropriate IT Teams as needed
• Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed
• Travel to remote plants as needed at the direction of IT Support Management team.
• Document all incoming issues and escalate to the appropriate Support teams
• Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.

Qualifications
• Minimum Qualifications:
• 2 Years – Experience in IT Help Desk environment
• 2 Years – Experience in similar position
• experience may include a combination of work experience and education
• List if any travel is required using percentage of time:
• 25% - on average travels 1 week out of the month
• Preferred Qualifications:
• 4 Years – Experience in IT Help Desk environment
• 4 Years – Experience in similar position
• 2 Years – Experience managing people/projects
• experience may include a combination of work experience and education

Additionally, IT Technician is expected to demonstrate:
• Outstanding Customer/Client Focus.
• Strong technical skillset with ability to quickly diagnose and resolve customer issues.
• Strong knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook.
• Good written and verbal communication skills.
• Strong hands on technology background on both hardware and software platforms.
• Teamwork Orientated.

Education
• Minimum Required:
• High School Diploma
• Preferred:
• Associate's Degree in Computer Science, Engineering, related field, or equivalent work experience

Certification/License:
• Required: N/A
• Preferred: MSCE, A+

Foreign Language
• Required: None Required
• Preferred: Elementary Proficiency, Spanish

Typical Compensation Range
Pay Rate Type: Hourly

$27.41 - $36.31 / Hourly

Benefits

https://careers.niagarawater.com/us/en/benefits

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
Niagara Plant Name
CORP-MAIN