IT Assistant (part-time)

The Miami County of Kansas is seeking a part-time IT Assistant to provide technical support for the IT department. Responsibilities include handling user inquiries, managing support tickets, and assisting with hardware setup and decommissioning. Ideal for someone looking to develop IT skills, the position requires a high school diploma and basic computer knowledge. The role is supervised, with a work schedule of M, W, F from 7:30 am to 4:00 pm.
The IT Assistant is a temporary part-time position that supports the county’s Information Technology department by providing first line technical assistance, handling incoming requests, and assisting with basic equipment set up and decommissioning. This role is ideal for someone developing their IT skillset and offers hands-on experience with daily support operations, hardware setup, and user assistance. The IT Assistant works under direct supervision and helps ensure timely, accurate support for county staff.

Typical schedule: M, W, F - 7:30 am to 4:00 pm
Position end: December 31, 2026
• **Schedule and position end date may be subject to change based on departmental and operational needs. Hours of work not to exceed 30 per week or 1,000 hours per year. Non-KPERS covered position. ***
• Answer incoming phone calls and respond to user inquiries in a courteous and professional manner.
• Monitor and respond to user emails, ensuring timely communication and follow-up.
• Accurately log and update support tickets in the help desk system.
• Provide day-to-day technical support for basic hardware, software, and access issues.
• Unlock user accounts and assist with password resets and access troubleshooting.
• Assist with installing desktops, laptops, monitors, and peripheral devices.
• Support the removal, preparation, and decommissioning of outdated equipment.
• Escalate complex or unresolved issues to appropriate IT staff, ensuring thorough documentation.
• Demonstrate a willingness to learn and adapt to county IT systems, tools, and procedures.
• Perform other duties as assigned by IT staff or leadership.
Position Requirements:
• High School Diploma or equivalent.
• Basic understanding of computers, operating systems, and common software applications.
• Valid driver’s license required.
Knowledge:
• County and/or city government administration.
• Office administrative practices and procedures, including filing.
• Basic business data processing principles and the use of word processing or personal computing equipment.
• Policies and procedures related to the department to which assigned.
• Proper form for typed materials.
• Business arithmetic, including percentages and decimals.
• Correct English usage, including spelling, grammar, and punctuation.
• Record keeping principles and procedures.
Skills:
• Excellent customer service skills with the ability to interact in a positive and professional manner to develop and maintain strong working relationships with co-workers, management, and general public.
• Excellent written and verbal communication skills with the ability to clearly communicate goals, interests, and positions during discussions.
• Strong attention to detail, organizational skills, and ability to prioritize.
• Use initiative and sound independent judgment within established guidelines.
Abilities:
• Ability to read, analyze, and interpret general business documents and/or governmental regulations. Ability to write reports, business correspondence, and procedures.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and/or the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must be able to analyze many variables and choose the most effective course of action for the organization at any given point in time.
• Ability to operate computer programs/software/platforms used by the county to perform job duties.
• Ability to use basic office equipment.
• Ability to maintain confidentiality.
• Ability to manage multiple concurrent projects and meet deadlines.
Work location(s) of the job:
• Indoors – Constantly. Usually well lit, heated and/or air-conditioned indoor office setting with adequate ventilation.
• Outdoors – Occasionally
Objectionable condition(s) found on the job:
• Computer Use – Constantly
• Driving/Travel – Occasional local travel, which may involve exposure to extreme weather conditions.
• Stressful situations may occur when dealing with the public.
Undesirable health and safety condition(s) under which employee must perform:
• None
Machines, Tools and/or Equipment Used:
• Basic office equipment to include computer, copy machine, fax machine, printer, telephone system.
Physical characteristics/requirements of the job:
• Sit/Stand/Walk - Regularly
• Kneeling – Occasionally
• Crouching – Occasionally
• Using Fingers/hands – Frequently required to use hands to finger, handle, or feel; reach with hands and arms.
• Talking - Frequently
• Hearing – Frequently; noise level is usually moderate.
• Seeing – Constantly
• Vision Abilities – close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Lifting/Moving – Occasionally; lifting/moving a maximum weight of 50 pounds.
Personal contacts:
• Departmental – Regularly
• Other departments – Provides information and data to employees in other departments and to elected officials.
• Outside the organization – Vendors