Head of Information Technology Operations

Smart4Energy is seeking a Head of Information Technology Operations in South Africa. The role involves leading the IT Infrastructure and Service Management team, focusing on service stability, cybersecurity strategy, and risk management. Candidates should have experience in ITIL, Cobit, and the financial industry, along with skills in cloud services and vendor management. The position requires strong collaboration and problem-solving abilities.
A Market Leader in Financial Services

This is a unique opportunity to join, a JSE-listed financial services organization renowned for consistent growth and exceptional performance that outpaces competitors. As part of the team, you’ll collaborate closely with business stakeholders on high-impact projects, driving real value and contributing meaningfully to continued success.

Lead the Infrastructure and IT Service Management (ITSM) team. This role is ideal for a technical leader with a passion for delivering secure, stable, scalable, and streamlined infrastructure and operations.

Responsibilities

Focus on Service and Stability

Build a centre of excellence for service management

Deliver a thematic view of the systemic problem to focus on key risks

Collaborate with BU’s to provide great service to our clients, Advisers and Business

Instill Industry best practice ITSM and ITIL standards

Improve communication and turnaround time with internal and external stakeholders

Build services and skills for future cloud environments

Accountable for cyber security strategy and management

Capacity and risk management of environments

Infrastructure architecture

Disaster recovery management

Behaviors:

Build relationships with key internal stakeholders

Continually learns and grows own skills and industry knowledge

Creative visualization, critical thinking, inductive and deductive reasoning. An ability to think outside the box.

Collaborative coordination and time management. Be Proactive and take initiative.

Capacity to work under pressure while observing high quality standards.

Problem solving and analysis. Add value to business outcomes.

Must be able to work in a team environment. Share knowledge and help to grow others

Desire to understand the reasons for delivery to deliver the right solution

Strive to continually learn and improve

Minimum Requirements & Skillset:

Experience leading IT Operations teams using ITIL and Cobit

In-depth knowledge of running ITSM delivery

Financial industry background and understanding

Microsoft licensing understanding (OS/SQL)

Enterprise Architecture

Understanding of AWS and Azure services and environments

In-depth knowledge of information and cyber security management

Vendor management and negotiation

Firewall and network technology

VEEAM management

3 PAR storage environments