Guest Services Advisor

NAB is seeking a Guest Services Advisor in Melbourne VIC to provide exceptional service to colleagues, customers, and visitors in commercial buildings. Responsibilities include welcoming guests, managing mail, assisting with access and events, and ensuring a high-quality experience. Ideal candidates should have hospitality or customer service experience, strong communication skills, and a team-oriented mindset. The role promotes a diverse and inclusive workplace.
As a Guest Services Advisor, you will support the delivery of exceptional workplace experiences and service to colleagues, customers, and visitors in our commercial buildings, ensuring qualitative customer outcomes are realised.
• Provide an outstanding colleague and customer experience.
• Be an ambassador of the NAB brand and embody our customer obsessed values.
• Apply your customer service passion in a professional environment within the Banking sector.

In this role, you will:
• Deliver exceptional colleague and customer experience in every interaction across a range of on-site workplace services with a focus on anticipating needs, listening to the colleagues and visitors, and making every interaction simple, effective, and quick.
• Receive and welcome guests, collect courier deliveries, sort and transport mail to the correct location.
• Assist with building, parking and property access including event space bookings and set-up.
• Complete floor walks utilising a checklist, noting, and reporting maintenance issues.
• Once proficient, cross-skill to be front of house and back of house capable.

What you’ll bring:
• Hospitality/customer service experience at minimum. Hotel/Concierge/Professional attendant experience highly regarded.
• Professional verbal and written communication skills.
• Ability to multi-task and prioritise tasks with operational awareness.
• Able to demonstrate a common-sense approach to problem solving.
• Demonstrable growth mindset, eager to learn and has the attitude that success means delivering as a team.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.