Fulfilment Manager

Climate Impact Partners is seeking a Fulfilment Manager in Scotland to oversee operational management of environmental instrument transactions. Key responsibilities include managing daily fulfilment activities, collaborating with Global Supply Chain and Finance teams, analyzing fulfilment data, and optimizing processes. The role involves ensuring accurate inventory tracking, compliance with standards, and continuous improvement initiatives to enhance efficiency in the climate solutions sector.
THE ROLE

Climate Impact Partners is a leading provider of high-quality climate solutions, dedicated to ensuring a thriving future for all life on earth. We are currently seeking a Fulfilment Manager in our Global Supply Chain team, to be responsible for the operational management of essential business systems and processes to administer and deliver on all of CIP’s environmental instrument transactions. As a Fulfilment Manager with Climate Impact Partners, you will play a critical role in managing environmental instrument delivery, overseeing project inventory, handling registry accounts, and providing detailed cashflow and delivery reporting and analysis.

In this role, you will be part of our Fulfilment team to deliver accurate, timely services that meet client orders. This role requires close collaboration with teams across the Global Supply Chain, Client Solutions, and Finance to improve business performance, enhance reporting, and ensure compliance with all regulatory and business standards in a dynamic environment.

Climate Impact Partners offers an exciting opportunity to make a tangible impact in the climate sector, supporting clients in achieving their sustainability goals through efficient and effective fulfilment processes.

RESPONSIBILITIES

Fulfilment Operations Management
• Manage daily fulfilment activities, including accurate inventory tracking and proper recording of sales, contracts, and instrument deliveries.
• Control and execute operations within external environmental instrument standard registries, ensuring timely deliveries, transfers, and cancellations as required.
• Work closely with Global Supply Chain, Client Solutions, and Finance to maintain high standards of accuracy, efficiency, and productivity in fulfilment.
• Identify and implement improvements to streamline fulfilment processes and reduce lead times.
• Ensure smooth transactional workflows by verifying invoices, reconciling system data, and initiating payment approvals.
• Manage the tracking and control of project inventory.
• Assist in order fulfilment by routinely monitoring project status updates with counterparties.

Data Analysis and Reporting
• Analyse fulfilment data to track and improve KPIs, including delivery and retirement lead times.
• Generate and distribute regular reports and dashboards to provide stakeholders with clear operational insights.
• Adhere to regulatory and audit requirements, including ICROA, Green-E, and specific client standards.
• Conduct routine reconciliations to ensure data accuracy and minimize risk.
• Perform root cause analysis for fulfilment disruptions and implement corrective measures.

Process Optimisation
• Identify inefficiencies in current processes and implement solutions to enhance order reservation and booking accuracy.
• Lead continuous improvement initiatives focused on automation, system integration, new system migration, and inventory management.
• Drive productivity and procedural compliance within the team through targeted training, development, and collaborative efforts.
• Stay current on industry trends and best practices to continuously improve fulfilment operations.

Stakeholder Collaboration and Support
• Serve as the main point of contact for fulfilment-related inquiries, offering support and solutions to other departments as needed.
• Collaborate with Global Supply Chain, Client Solutions, and Finance teams to ensure accurate inventory reporting and alignment on business objectives.

WHAT WE ARE LOOKING FOR
• Proven experience in fulfilment, logistics, or supply chain roles, with a background in data analysis and process improvement. Experience in financial operations or inventory management is preferred.
• Proactive, innovative, and driven mindset to challenge existing processes, with a commitment to finding data-driven solutions to enhance efficiency.
• Strong ability to manage time and prioritize tasks effectively.
• Exceptional attention to detail, project management skills, and follow-through.
• Excellent numerical and analytical skills.
• Advanced Excel skills for managing large datasets, with proficiency in PowerBI or similar tools.
• Strong written and verbal communicator, with the ability to tailor communication for diverse audiences.
• Demonstrated persistence and resilience, with the capability to drive initiatives and influence stakeholders to achieve impactful business results.
• Solution-oriented, with a structured approach to problem-solving.

PERKS
• Hybrid working
• 25 days paid holiday
• Private Health Insurance (we've teamed up with Vitality to offer you a wide range of perks, including free coffees, travel deals, and gym discounts)
• Enhanced Pension Scheme
• Bonus Scheme (subject to company and individual performance)
• Enhanced Parental Leave
• Green Commute Bike Scheme
• LinkedIn Learning License & Professional Training Budgets
• Summer Fridays (start your weekend early if you've finished everything on your to-do list)
• Working from Abroad (up to 4 weeks a year)
• Global Volunteering Day
• Modern, state of the art office in Paddington, London, which is dog friendly and includes showers, a mother's feeding room, a wellness room and barista coffee bar.

Climate Impact Partners is an equal opportunities employer. Our goal is to be a diverse and inclusive workforce, that embraces our differences, and so all aspects of employment including the decision to hire and promote, will be based on merit, competence, performance, and business need. We do not discriminate on the basis of characteristics protected under federal, state, or local law. To support this, all applications are anonymised until the interview stage which means that regardless of who has applied, your characteristics are totally anonymous.
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