Franchise Support & Business Development Manager

The Franchise Support & Business Development Manager at Cresswell Services in London is responsible for mentoring and supporting franchisees to enhance their business success while identifying growth opportunities. Key responsibilities include conducting business reviews, providing training, and ensuring compliance with brand standards. The role requires strong skills in business development, relationship management, and problem-solving, along with experience in franchise support and B2B sales.
Job Purpose:

The Franchise Support & Business Development Manager is responsible for supporting and developing franchisees to drive their business success while also identifying opportunities for business growth. This role requires a balance of franchisee mentoring, operational support, and sales-focused business development.

Key Responsibilities:

Franchisee Support & Development:
• Act as the main point of contact for franchisees, providing ongoing guidance and support.
• Conduct regular business reviews with franchisees, offering strategic advice to improve performance.
• Assist franchisees in business planning, operational efficiency, and customer retention.
• Ensure franchisees adhere to brand standards and operational guidelines.
• Provide training and mentoring on business management, sales, and customer service.

Business Development & Sales Growth:
• Identify and implement strategies to help franchisees grow their customer base and increase revenue.
• Support franchisees with lead generation, networking, and local marketing initiatives.
• Work with franchisees to secure new commercial cleaning contracts and maintain client relationships.
• Provide insights on local market trends, competitor activity, and growth opportunities.

Compliance & Brand Standards:
• Ensure franchisees operate in compliance with franchise agreements, industry regulations, and company policies.
• Conduct audits and site visits to monitor service quality and brand representation.
• Assist franchisees in addressing operational challenges and implementing best practices.

Franchise Expansion & Recruitment Support:
• Assist in identifying new franchise opportunities and supporting the recruitment of new franchisees.
• Help onboard new franchisees by providing training and ensuring a smooth transition into the network.
• Work closely with the marketing team to support franchise recruitment campaigns.

Relationship Management:
• Develop strong relationships with franchisees, acting as a trusted advisor.
• Liaise with internal teams (operations, marketing, finance) to ensure franchisees receive full business support.
• Mediate and resolve any disputes or concerns raised by franchisees.

Key Skills & Competencies:
• Franchise Support Experience: Strong background in mentoring, supporting, or managing franchisees.
• Business Development: Proven ability to help businesses grow through sales, marketing, and operational strategies.
• Relationship Management: Strong interpersonal skills to engage with franchisees and clients effectively.
• Problem-Solving: Ability to identify challenges and provide strategic solutions.
• Sales & Negotiation: Ability to support franchisees in acquiring new clients and expanding their businesses.
• Industry Knowledge: Understanding of commercial cleaning services, contracts, and operational requirements.
• Communication: Strong verbal and written communication skills.

Qualifications & Experience:
• Experience in franchise support, business development, or operations management, preferably in the commercial cleaning or service sector.
• Strong background in B2B sales and account management.
• Knowledge of franchise operations, agreements, and compliance.
• Experience in mentoring small business owners or franchisees.
• Full UK driving licence and ability to travel across the UK.

Job Types: Full-time, Permanent

Work Location: In person