Fleet Operations Coordinator

BasiGo is seeking a Fleet Operations Coordinator in Kigali, Rwanda, to manage operations for electric buses. Responsibilities include coordinating with bus operators, monitoring KPIs, managing inventory, scheduling maintenance, and ensuring timely operations. The ideal candidate should have a Bachelor’s Degree or relevant experience in transport, logistics, or management. This full-time position offers an opportunity to contribute to the future of sustainable public transport in sub-Saharan Africa.
Location: Kigali, Rwanda

Type: Full Time

Reports to: Fleet Operations Manager

About BasiGo

Join the forefront of innovation and electrification of the Rwanda transportation industry as a Fleet Operations coordinator specializing in electric buses. BasiGo is an early-stage e-mobility start-up working to create the future of clean, electric, and digitally-powered public transport in sub-Saharan Africa. We provide bus operators with a cost-effective electric alternative to existing diesel buses, along with reliable charging and maintenance services in support of their bus operations. BasiGo Rwanda is looking for enthusiastic and passionate candidates to coordinate bus operations for our growing fleet, both in city and intercity, providing an opportunity of being part of a fast-growing electric vehicle company in the Region.

You might like this job if:
• You believe electric transportation is the future and want to make it a reality.
• You enjoy the operational challenges of introducing new, reliable, and sustainable power
systems.
• You’re able to take a risk on something new, thrive in ambiguity, and can adapt to change.
• You want to create a cleaner, safer, and technologically advanced future for African cities.
• You want to roll up your sleeves and get the job done.

Position Summary and Responsibilities:

Under minimal supervision,
• Develop cordial relationships with bus operator personnel, especially those directly responsible for the E-Buses.
• KPI Monitoring by tracking vehicle uptime, energy efficiency, and cost per Kilometer.
• Inventory and asset management by tracking the lifecycle of the assets while ensuring timely updates/upgrades, maintaining EV-specific tools, supplies, and spares.
• Liaise with the service team and schedule a roster for E-bus scheduled and unscheduled service and maintenance.
• Effectively communicate and engage E-Bus drivers and conductors on any operational challenges, and code of conduct.
• Manage and coordinate with the service lead on any roadside rescue operations or accident scenes for BasiGo E-Buses.
• Ensure that all operations of charging, Daily checks, Bus cleaning, receiving, and dispatch are done in a timely and effective manner, and any challenges/delays are accurately reported and captured on BasiGo platforms.
• Continuously monitor BasiGo E-Bus monitoring platforms for all entries and coordinate with the various heads for the timely execution of these entries.
• Coordinate bus repositioning between different charging stations while re-emphasizing SOPs are followed.
• Ensure availability of service van/truck/cab to aid in operations.
• Ensure all operational actions and processes are well documented.
• Continuously monitor the flow of operations and draw up an improvement plan of processes and procedures where necessary.
• Be a safety champion for the team and constantly remind everyone about safety documentation of incidents and rectification reports.
• Liaise with insurance on accident information and the processing of claims.
• Any other reasonable duties as may be assigned.

Our ideal candidate would have:
• Required qualifications:
• Bachelor’s Degree in a related field or 2-3 years of experience, preferably in transport (electric vehicle technology), logistics, engineering, economics, management, business, or administration.
• Proven working experience in Bus service or EV-specific operations will be an added advantage.
• Ability to collate data and make presentations of the same.
• Strong technical capabilities and an ability to learn new technologies and systems.
• Demonstrated organizational and planning skills.
• Good interpersonal and communication skills with good command of spoken English, French, and Kinyarwanda.
• Software proficiency for analyzing fleet data.
• Proactive problem-solving skills.
• Flexibility to work based on the demands of the business, which may require working shifts, i.e, evenings/nights and weekends, or upcountry.
• Strong team player who is ready to collaborate and achieve the best result for the team!
• Skills & Attitude:
• Enterprising, self-starter who is adaptable to the changing dynamics of a start-up business.
• Humility / Flexibility. This is an early-stage start-up company with a fast-paced environment. Job duties may evolve quickly.
• Detail-oriented, resourceful, diligent, and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner).
• Basic Mechanical knowledge.
• Communication and interpersonal skills ( Team coordination, customer service, vendor and contractor management).
• Integrity and accountability.
• Team player with leadership abilities.
• A good driving record demonstrating the ability to safely operate a motor vehicle is required.

BasiGo is proud to be an Equal Opportunity Employer. We do not discriminate based on race, colour, religion, sex, age, national origin, ethnic background, disability, pregnancy, sexual orientation, or any other protected characteristic established by law.