Field Services Engineer

HiTHIUM Energy Storage is hiring a Field Services Engineer in Patna, Bihar, India. The role involves supporting the field service team, addressing product issues, improving product competitiveness, assisting with site commissioning, and preparing technical support documents. Candidates should have electrician experience, strong learning and execution skills, and project management background. The position requires quick response and initiative, with a focus on after-sales service tools development.
Responsible for supporting the field service team, dealing with product issues and upgrading major product issues, continuously tracking until the closed loop;

Responsible for extracting product improvement suggestions from product problems and continuously improving product competitiveness;

Assist the field service team to complete the site commissioning work;

Responsible for technical support related SOP and guidance document preparation and release;

Responsible for after-sales AC ability training, supplier communication, data collection, standard output and other related work in AC capacity building;

Lead the development of after-sales service tools

Requirement

Skills: Electrician experience (high voltage certificate +), strong learning ability and execution, project management background +, PCS or DC system experience is preferred, communication ability

Attitude: Quick response (have overtime awareness and conditions), strong execution, initiative, can bear hardships.

Background: Project Management, (BESS industry background)