Field Service Technician

Fortress Power is seeking a Field Service Technician in Jalisco, Mexico, to provide technical support and design input for battery energy storage systems. The role requires hands-on experience in solar power or battery industries, with responsibilities including diagnosing field issues, developing manuals, and collaborating with engineers. The position involves travel to customer sites and requires strong documentation skills and the ability to work independently in a fast-paced environment.
Location: Jalisco
Job description
Headquartered in Langhorne, PA, Fortress Power is a leading global designer and manufacturer of Lithium Iron Phosphate (LFP) battery energy storage systems for residential, commercial, and industrial customers. The Company operates across North America, the Caribbean, Central America, and Asia. In addition to its award-winning local live technical support, Fortress Power has partnered with industry-leading lending institutions to help make investment in solar and storage as easy as possible.
Does that sound interesting? Do you want to work with renewable energy? Do you want to grow along with us? We hope so because we seek a Field Service Technician superstar to join our team. The ideal candidate will have hands-on battery storage experience with the ability to travel to customer sites as needed.
• You must be in Guadalajara
• Duties and Responsibilities:

Responding to technical support inquiries from clients (solar contractors and distributors) through multiple channels: phone calls, email, text messaging, CRM tickets, etc.
Providing design input on energy storage systems (LI batteries) and solar inverters for existing or new residential and commercial solar PV systems, including selecting the proper battery-based inverter and battery bank size
Working with a team of engineers and others who care deeply about advancing the role of lithium batteries in renewable applications within a fast-growing company with sizable market share
Testing new products with various battery-based inverters available on the market
Diagnosing field issues and feeding back pertinent information to the manufacturing quality organization
Developing installation manuals, guides, and training resources.
Supporting Product Manager on product development and improvement.

Required

Skills and Qualifications :
Exposure to solar power or the battery industry
Experience in electrical or mechanical engineering field
Previous Solar, PV, or Inverter Installation experience required
NABCEP Certificate preferred
Attention to details and strong documentation skills.
Ability to thrive in a fast-paced, complex, rapid growth environment
Goal focused, self-starter who can work independently
English language skills is mandatory
Ability to travel to customer sites as needed, up to 70%