Field Service Engineer- Kamloops

MineSense Technologies is seeking a Field Service Engineer in Kamloops, BC. The role involves customer communication, field installations, and troubleshooting for mining technology solutions. Candidates should have an engineering degree and experience in the mining industry. Responsibilities include supporting new products, managing installations and repairs, and collaborating with engineering teams. Strong organizational and problem-solving skills are essential. This is a full-time position based on-site.
Be part of something incredible. Metals are necessary for our world, but mining historically faced issues with waste, sustainability, and inefficiencies. MineSense is changing that. Our solutions reduce mining waste and environmental impacts while increasing profits and efficiencies. Backed by the best in venture capital and government funds, and recognized by tech industry and sustainability programs, MineSense is doing what many said could not be done: improving mining for people and planet.

We are looking to add an experienced FIELD SERVICES ENGINEER to our Engineering team in Kamloops, British Columbia. Reporting to the Manager, Field Services Deployment, the FSE is responsible for customer communications, field installations, and engineering troubleshooting. An ideal candidate will be a detail oriented self-starter who can work without formal processes and be able to formalize or document procedures in our new and fast-growing industry.

Job Responsibilities:
- Support our new product in the field.
- Communicate with customers (at all levels) from first contact to commercial completion and aftermarket service.
- Plan, arrange, manage, and execute field installations, maintenance, and repairs.
- Assist MineSense Engineers to improve the product by communicating the product's problems/issues with engineers.
- Work with Mine technical staff to collect and compile the required data to calibrate our systems.

Qualifications:
- Bachelor's in an Engineering discipline i.e. Mining Engineering, Earth Sciences, Robotics, Mechatronics, Electrical, Mechanical.
- 1-2+ years experience in the mining industry – on site experience is preferred.
- 2+ years product support/ field service experience is highly desirable.
- Strong organizational skills and a sense of urgency and ability to get things done.
- Creative and enthusiastic persona with strong problem-solving skills.
- Team player with a customer-focused attitude.
- Must be able to work with minimal supervision.
- Strong verbal and written communication skills.
- Self-starter, ability to work independently and in teams.
- Health & Safety conscious individual.
- Legally able to work in Canada.