Environmental Coordinator

Julie's Bicycle is hiring an Environmental Coordinator for a 1-year fixed-term role based in the UK, offering hybrid working from their London office. The position involves supporting creative organizations in reporting environmental impacts, providing Helpdesk support, and analyzing data. The salary is £31,000-£33,000, with benefits including 25 days annual leave and a pension scheme. Candidates must be available to start by April 21, 2025.
Job title: Environmental Coordinator

Contract: 1 year fixed term (with opportunity to extend)

Location: Hybrid working - office base is at Somerset House, London

Salary: £31,000-£33,000 depending on experience

Start date: Must be available to start by 21st April 2025

Normal hours: Office hours are 9.30 - 5.30pm, Monday – Friday

(requests for flexible working hours will be considered, although there may be some constraints due to the ‘helpdesk’ nature of part of the role)

Other:
• Annual leave is 25 days per year (pro rata) plus standard bank holidays
• Cultural entitlement of £250 per annum (pro rata) to spend on arts/cultural events & activities
• All employees can claim 1 hour a week for personal wellbeing
• Pension scheme enrolment and 6% employer contributions (reviewed annually)

About Julie’s Bicycle

Julie’s Bicycle (JB) is a pioneering not-for-profit organisation, mobilising the arts and culture to take action on the climate, nature and justice crisis. Explore our work here: https://juliesbicycle.com/our-work/

The Opportunity

The Environmental Coordinator plays a vital role within JB: both supporting creative organisations to report their environmental impacts with confidence, and analysing the data to support our team’s understanding of impact hotspots, priorities, challenges and opportunities for different creative sectors. The role focuses on providing Helpdesk support, as the first point of contact for organisations using our Creative Climate Tools (in particular organisations working with us through our Arts Council Programme and Music Programme, especially our IMPALA partnership). Beyond answering queries, you’ll be shaping training webinars and materials for the organisations using the Tools. You’ll also be involved in the collective reporting and storytelling back to the creative community and wider stakeholders on what the data (both qualitative and quantitative) is telling us. You will also support JB in keeping up to date on new methodologies and best practices in carbon reporting and sustainability standards, and be involved in the development of the Tools platform.

The successful candidate will enjoy being in contact with many of the people and organisations that JB works with day-to-day, develop a frontline understanding of how creative organisations understand and manage their climate impacts, and dig into the environmental impact data of arts and culture organisations globally. You will be data savvy, understand carbon footprint calculation methodologies, including the Greenhouse Gas (GHG) Protocol, and be familiar with how organisations can manage environmental impacts across areas such as energy, waste, water, procurement, travel. You’ll be able to communicate well - whether you are helping a cultural organisation or music label with a query; demonstrating the tools or how to use data on a webinar; or writing up a case study.

When not running the Helpdesk, you will be happy to test new features on the Tools, contribute to the development of our methodology, and research latest developments in best practice. You’ll proactively solve things yourself but be comfortable with escalating issues to more senior JB staff where needed - providing information to support decision-making. In return, you’ll be supported to develop your skills and knowledge by the wider team. If you have a basic foundation in environmental management knowledge this role is a great opportunity to develop deeper skills in environmental consultancy and carbon accounting. The successful candidate will gain hands-on experience and join our friendly team in regular shared-learning sessions.

Responsibilities

Creative Climate Tools Helpdesk
• Oversee and manage the helpdesk (hosted on Freshdesk) to ensure timely and efficient support for organisations using our Creative Climate Tools and the IMPALA carbon calculator - responding to emails and following up by phone/online call if needed.
• Troubleshoot and escalate technical and environmental queries, liaising with the digital and environmental leads when needed.
• Maintain and improve the helpdesk knowledge base (guidance, FAQs and explanatory videos), ensuring it remains up to date.
• Facilitate online (and sometimes in-person) workshops and demonstrations on the tools and related topics for organisations using the Tools, partners, and prospective partners.

Data Review & Quality Assurance: (the Tools)
• Review carbon footprint data and qualitative entries submitted by organisations for accuracy and completeness.
• Monitor data entry trends to identify any inconsistencies or areas of improvement in the reporting process.
• Provide constructive feedback to organisations on how to improve their reporting, meet deadlines, address any challenges and guide as necessary.

Continuous Improvement: (the Tools)
• Work with the broader JB team to identify common queries on environmental reporting to inform future digital development and ongoing improvement.
• Work closely with the JB team to update the environmental methodology of the Creative Climate Tools and Impala Carbon Calculator annually.
• Support user testing, maintenance, and technical fixes of the Tools on an on-going basis as well as larger Tools development sprints, liaising with the digital team and external Tools development partner.

GHG Reporting Research and Methodology Development
• Work with JB environmental leads and external stakeholders, friends, experts, and partners to evaluate and recommend changes to our existing methodology, ensuring it is both effective and aligned with global standards.
• Stay up to date with evolving best practices, industry developments, and emerging trends in carbon reporting, sustainability standards, and reporting tools relevant to the creative and arts sectors; e.g. keeping up to date with developments in the Carbon Accounting Alliance.

Arts Council England and IMPALA programmes
• Arts Council England Environmental Programme Annual Reporting: working closely with the JB Arts Council and Digital teams to undertake both quantitative and qualitative analysis of data, including thematic analysis of the narratives accompanying our carbon reporting (from our ‘Beyond Carbon’ quantitative and qualitative survey data).
• Attend IMPALA partnership steering meetings and internal project team meetings and support coordination of the programme.
• Analyse data from the carbon calculator, spreadsheets, surveys, and interviews.
• IMPALA Annual Report: working closely with JB’s Climate Change Specialists on annual analysis of GHG data submitted to the Tools from independent record labels across Europe and recommendations for action.
• Working closely with both report writing leads, develop high quality case studies on environmental action, liaising with selected organisations.
• Support the wider IMPALA, Arts Council England, and other JB programmes. As time allows, this might include support for online JB events, surveys, research support on relevant environmental topics, and working proactively across teams to support as needs emerge, contributing ideas and solutions in wider JB internal meetings.

Experience and Skills

Must Haves
• Experience in supporting environmental action in organisations, communities or similar and/or a qualification or training in environmental science / studies / management / sustainability or a related area.
• Understanding of carbon footprint calculation methodologies, including the Greenhouse Gas (GHG) Protocol.
• Experience helping an organisation, or multiple organisations, measure and report environmental impacts.
• Familiarity with how organisations can manage environmental impacts across areas like energy, waste, water, procurement, travel, and transport.
• Strong eye for detail and can spot when a ft2 should be a m2 or when something seems an order of magnitude off.
• Open and thrive off proactively helping others, troubleshooting, and problem-solving.
• Excited about helping non-environmental specialists take action.
• Excellent communication skills and confidence to take on first line one-to-one support conversations, and to present information to other people.
• Experience writing (could be reports, case studies, short articles, marketing materials), ideally for a non-technical audience.
• Comfortable using Excel or similar data management tools to analyse, report, and manage data.
• Interest in working with qualitative data to analyse trends and draw out insights.
• Experience of delivering or supporting online workshops, or willingness to develop this as part of the role.
• Proactive, solution-focused, collaborative, and willing to offer ideas and solutions within the team, and work flexibly in response to programme deliverables and needs.
• Interested in the role of the creative sector in responding to the climate crisis.
• Commitment and openness to continuous learning on climate and environmental justice understanding and practice, and how it applies to our work and the people/organisations we work with.

Nice to Have
• Experience working in the cultural or creative sector, or an understanding of how these work.
• Previously worked in an outward-facing role such as customer service or liaising with partners or third parties.
• Experience managing a helpdesk related to an environmental or data project or a technical solution.
• Experience with Moodle learning management systems for e-learning.
• Membership of IEMA or similar professional bodies.

For more information on the role, please visit https://juliesbicycle.com/about-us/work-with-us/.

How to Apply

Please complete the application form and equal opportunities monitoring form on our website. Submit these via our application portal by 11.59pm on Sunday 23rd March 2025.

We encourage people from any background to apply for this post, regardless of race, gender, disability, culture, religion/belief, sexual orientation or age. We are committed to being an Equal Opportunities Employer, and are particularly keen to hear from people of colour and those who self-identify as disabled.