Energy Storage Field Service Engineer

BYD Europe is hiring Energy Storage Field Service Engineers for the UK region. Responsibilities include providing technical support, conducting onsite visits, troubleshooting, and performing repairs on energy storage systems. Candidates should have a relevant degree, experience in technical support, and a clean UK driving license. The role requires travel to various sites, with occasional overnight stays, and emphasizes safety and customer communication.
About the role

Engineers required for the entire UK region.

We are seeking Energy Storage Field Service Engineers to join our UK team, who can ensure the safety and adherence to regulations in the implementation, operation, and aftersales field service maintenance work of energy storage systems across the country. You will be responsible for delivering exceptional technical support, troubleshooting, maintenance, and warranty repair services along with commissioning activities to our customers. This role is responsible for reporting to the UK ESS Aftersales Manager.

Tasks & Typical duties/responsibilities:
• Technical Support: Provide expert technical assistance to customers, helping them address energy storage system-related issues, answer questions, and offer guidance on proper system usage and maintenance.
• Onsite Visit: Schedule and conduct on-site visits to customers' locations to diagnose energy storage system-related problems or issues.
• System Troubleshooting: Investigate and troubleshoot issues with energy storage systems, identify root causes, and implement effective solutions to minimise downtime.
• System Repairs: Perform necessary repairs or replacements of system components as needed to ensure optimal performance.
• Documentation: Maintain detailed job logs of customer interactions, service reports, and system-related issues to track and analyse recurring problems and suggest improvements.
• Customer Communication: Maintain open and proactive communication with customers, keeping them informed about service timelines and progress.
• Feedback and Improvement: Gather feedback from customers about their experiences with our energy storage systems and services and communicate this feedback to relevant teams for continuous product improvement.
• Safety: Adhere to safety guidelines and protocols during all service visits, ensuring a safe work environment for both customers and colleagues.

Requirements:
• University degree or above, major in Electrical, Electronics, Automation is preferred.
• Proven experience in providing technical support or onsite engineering services, preferably in the new energy industry.
• A current full clean UK driving license (manual license).
• Experience in fire engineering or related discipline role. Certificate in Fire, Emergency and Security Systems (FESS).
• CSCS card is also required to work on site.
• Customer service orientated. Strong problem-solving and analytical skills and excellent communication and interpersonal skills. Ability to work independently and as part of a team.
• Right to Work in the UK.
• This role involves travelling to different sites which have been categorised regionally but the occasional overnight stay may be required.

We offer:
• Competitive salary based on experience and qualification
• Generous holiday allowance (25 days plus bank holidays)
• Workplace pension
• Company SIM card and laptop will be provided
• Team building events and employee learning opportunities

About BYD UK and BYD Energy Storage

BYD UK is the UK distributor of BYD Company Ltd which is a China-based company and a global leading-edge provider of green energy technologies. Our purpose is to build a zero-emission future that reconnects humanity with nature and a world of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD Energy Storage was established in 2008. As a global pathfinder, leader and expert in battery energy storage system, BYD Energy Storage specialises in the R&D, manufacturing, marketing, service and recycling of the energy storage products. Build on the state-of-the-art battery technology, BYD Energy Storage has provided safe and reliable energy storage system solutions for hundreds of grid-scale, C&I and residential energy storage projects worldwide, covering 400+ cities, 70+ countries and regions, 6 continents, including the U.K., U.S., Germany, France, Switzerland, Italy, Japan. Total global shipment volume has reached 14GWh+ (As of December 31 st 2022). BYD Energy Storage will collaborate with you for a clean and sustainable future.