Energy Storage After-Sales Engineer

The Energy Storage After-Sales Engineer at Shenzhen Yongquanyuan Energy Storage Co., Ltd. in Nigeria provides after-sales support for photovoltaic inverters and battery products. Responsibilities include technical consultation, training for staff and customers, handling inquiries and equipment failures, and documenting technical processes. The role requires analyzing failure causes and suggesting product optimizations, with a focus on remote support for overseas clients.
Provide after-sales technical support for photovoltaic energy storage inverters and energy storage battery products, offering technical consultation to customers, addressing installation issues and operation guidance for overseas clients.
Conduct technical training for new sales staff, frontline service personnel, agents, distributors, and customers to help users better understand and use the products.
Promptly handle overseas customer inquiries, equipment failures, arrange machine replacements, and provide remote technical support.
Regularly summarize and analyze failure causes, provide timely feedback to the R&D department, and propose product optimization suggestions.
Standardize after-sales technical documentation for energy storage products, and compile operation and maintenance manuals.