Energy Efficiency Program Manager

Cleco is seeking an Energy Efficiency Program Manager in Pineville, LA, responsible for implementing and marketing energy efficiency programs. The role includes managing customer-facing programs, ensuring operational excellence, achieving energy savings goals, conducting inspections, and maintaining stakeholder relationships. The incumbent will contribute to the improvement of processes and systems while promoting a culture of integrity and environmental responsibility within the company.
At Cleco, we're not just powering lives—we're powering a cleaner, smarter future for Louisiana. With bold investments in innovative energy solutions, we’re transforming how we power our communities: smarter, cleaner, and more sustainable. This is a long-term commitment to our people and our communities because our future—and the future of generations to come—depends on it. If you're ready to make an impact where it matters most, join us at Cleco— where we're Energizing Your Tomorrow. The Energy Efficiency Program Manager is a career professional with knowledge of energy efficiency programs implementation and marketing in a utility company. The incumbent works closely with the Manager of Energy Efficiency (EE) and contributes to the marketing, implementation, and development, of Cleco’s energy efficiency, and related programs to assigned customer segment(s). The incumbent is responsible for the day to day operational management of the customer-facing programs providing program management support, performing a variety of tasks on straightforward to moderately complex, small to medium scale energy efficiency programs serving the residential, business, public sector and agriculture market segments. Programs may include lighting programs, rebate programs, weatherization, space conditioning, direct install, overall marketing, advertising and outreach program, online marketplace, etc. The incumbent ensures that assigned tasks are defined, implemented, tracked, and communicated in a consistent and effective manner. The incumbent contributes to the continual improvement of Energy Efficiency processes and systems. The incumbent will be responsible for the increased volume of programs as directed by regulatory rules. Key Responsibilities Champion a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence Responsible for achieving annual energy savings and program spending goals cost-effectively and prudently; participate in the development of policies, procedures, project workflows and quality control mechanisms to ensure implementation of cost-effective energy efficiency programs Conduct pre, post and mid project inspections based on the program’s technical specification; coordinate with the manager, program analyst, and the program evaluators to maintain a full understanding of evaluation plans Perform quality assurance/quality check and program audits (on-site verification and electronic review of field data in program tracking database) per program guidelines Periodically review and calibrate program trade partner’s equipment (such as monometers, blower door, duct blaster) for accuracy, inspect quality of installation and material, review of project support documentation and installed project inspections Effectively communicate energy efficiency terminology and concepts to non-technical individuals, and maintain professional relationships with program stakeholder; identify and escalate issues or areas of concern for a project or trade partner to the EE Manager, and develop and implement strategies to address those issues or areas of concern Analyze and review reports, spreadsheets, and program tracking database for accuracy, completeness, errors, and eligibility; identify errors in both written and text documents and resolve; perform field inspections at customer facilities and report accuracy, completeness, errors, and eligibility of work performed by the trade partners Assist EE manager with the development of the annual comprehensive energy efficiency programs’ implementation and operational plans including training and development of staffing and/or contractors in coordination with growing program requirements. Recruit, manage, train, assess and assist program trade partners to successfully deliver programs; independently conduct on-site meetings with customers; follow-up to engage customers in the energy efficiency programs Stay abreast with residential energy efficiency market, codes and standards, peer utility programs and regional/national advances in residential market; support EE Manager with the development and implementation of appropriate metrics to manage business risks and improve decision making; consider future implications beyond an immediate problem Contribute innovative ideas to develop and drive continuous improvement of EF service delivery and processes; identify areas for automation to reduce routine manual tasks Stay up to date with all department software with a continued focus on utilizing tools to improve EE; participate in the integration of current systems (e.g., SAP) and analytical techniques to enhance/streamline current operations Model and promote ethical business conduct and compliance with both the letter and spirit of all laws, rules and regulations to which Cleco is subject Qualifications Required Education, Skills & Experience Bachelor’s degree in public administration, business, marketing, engineering, or related field preferred 5+ years of related experience in Energy Efficiency/Energy Conservation Experience with financial systems/SAP preferred Strong project management skills Willingness and ability to learn new technologies on the job Proficient at functioning effectively within a team environment, present ideas, and opinions in a respective and collegial manner Preferred holding certified energy manager (CEM) or business energy professional (BEP) or ability to attain during first year of employment Strong customer focus mindset Promote and always adheres to safe work practices Licenses and Certifications BPI or RESNET certification preferred Key Competencies BEHAVIORAL Building Organizational Talent Building Partnerships Leading Teams Business Acumen Communication Courage Building Self-Insight Building Talent Driving for Results Energizing the Organization Driving Execution Building Trusting Relationships Driving Innovation Planning and Organizing Safety Establishing Strategic Direction TECHNICAL Governance and Internal Control Financial Reporting and Data Analysis Industry and Business Knowledge Financial Systems Planning, Forecasting and Budgeting Business Partnering M&A Analysis Project and Change Management May perform other duties as assigned. Salary dependent on experience, skills, education, and training.