Energy Auditor I - Virtual

The Energy Auditor I position at Franklin Energy Services involves promoting energy efficiency and sustainability through assessments and recommendations for small businesses and utility customers. Responsibilities include conducting energy assessments, advising on system modifications, installing energy-saving devices, and providing follow-up support. The role requires excellent customer service, data entry for tracking savings, and collaboration with building owners to enhance participation in energy efficiency programs.
About the position

The Energy Auditor I at Franklin Energy plays a crucial role in promoting energy efficiency and sustainability by providing expert advice and services directly to small business tenants, building owners, and utility customers. This position is integral to the company's mission of driving the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. The Energy Auditor I will conduct walk-through energy efficiency assessments, recommend modifications to electric and gas systems, and enhance customer awareness of energy efficiency programs and rebate opportunities. The role requires a commitment to exemplary customer service and the ability to effectively communicate the benefits of energy efficiency to prospective clients. In this position, the Energy Auditor I will be responsible for completing scheduled energy assessments, delivering high-quality services, and installing energy-saving devices such as lighting and programmable thermostats. The auditor will also document energy-saving opportunities, provide follow-up support to customers, and maintain a professional appearance while representing the organization. The role involves working collaboratively with building owners and property managers to facilitate participation in energy efficiency programs and conducting presentations to promote these initiatives. The Energy Auditor I will also be responsible for data entry into spreadsheets and databases to track energy savings and manage projects. This position requires a proactive approach to building rapport with customers, ensuring their needs are met, and contributing to the continuous improvement of operations. The auditor will also assist with inventory management and maintain the cleanliness and organization of warehouse locations and fleet vehicles. Overall, this role is essential in helping Franklin Energy achieve its goals of reducing carbon emissions and promoting energy efficiency across communities.

Responsibilities
• Promote the energy efficiency program to customers through the completion of scheduled energy assessments.
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• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs.
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• Deliver professional, high-quality services to utility customers.
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• Complete walk-through energy assessments of properties that identify key natural gas and electric saving opportunities.
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• Install energy-saving devices including energy efficiency lighting, programmable thermostats, and hot water saving devices.
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• Clearly explain and articulate energy assessment findings to building owners, including explanations of energy efficiency rebates.
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• Develop a comprehensive understanding of the program's strategic direction regarding energy efficiency and the business activities of its customers.
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• Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up to customers as required.
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• Discuss technical elements of energy-consuming equipment, such as lighting, HVAC, hot water systems, building and pipe insulation, and air sealing.
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• Enter data into spreadsheets and databases to determine energy savings and manage current projects, collaborating with engineers as required.
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• Maintain a professional appearance appropriate for a representative of the organization and the utility.
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• Build quick rapport with customers and initiate conversations regarding energy usage at the facility.
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• Provide written summary reports directly to customers and summary reports to the client/Program Manager when required.
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• Work in a team atmosphere and collaborate on continuous improvement of operations.
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• Lead presentations promoting energy efficiency programs for targeted groups.
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• Perform direct installation of faucet aerators and LED lamps and other direct install measures in qualified customer facilities.
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• Conduct inventory counts and submit inventory reports as requested by management.
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• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas.
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• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
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• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.

Requirements
• Associates degree or equivalent experience.
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• 1-2 years of experience in marketing, community organizing, or a related field (preferred).
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• Experience in residential building construction, heating and air conditioning system installation, sales, or service.
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• Other energy efficiency designations or certificates including Advanced Home Energy Professional (HEP), Building Analyst, Envelope Professional, Residential Building Envelope Whole House Air Leakage Controller Installer, Heating, Air Conditioning and Heat Pump, Air sealing and building insulation experience.
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• Strong interpersonal, interviewing, and communication skills.
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• Ability to handle a wide variety of work and work in a fast-paced environment.
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• Strong data entry skills in entering information into tracking systems/databases.
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• Detail-oriented, organized, self-starter with the ability to prioritize workload.
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• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
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• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
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• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
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• Reliable transportation.

Nice-to-haves
• Experience with energy efficiency programs and initiatives.
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• Familiarity with utility rebate programs.
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• Knowledge of HVAC systems and energy-saving technologies.

Benefits
• Medical
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• Dental
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• Vision
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• 401(k)
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• Paid Time Off (PTO)
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• Paid holidays
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• Parental leave
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• Sick/safe leave
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• Company paid volunteer hours
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• And more!