Disaster Recovery Analyst

Fidelity Investments Canada ULC is seeking a Disaster Recovery Analyst in Toronto, ON, for a hybrid role. The analyst will coordinate disaster recovery tests for critical systems, manage change processes using ServiceNow, and ensure applications are recoverable in emergencies. Responsibilities include planning tests, documenting issues, and improving recovery processes. Candidates must have current work authorization for Canada and relevant knowledge in information risk and operational controls.
Job Description Current work authorization for Canada is required for all openings. You will be working on a Hybrid office schedule as part of Fidelity’s dynamic working arrangement. Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally. Business Overview: The Disaster Recovery Analyst Coordinates/plans/conducts disaster recovery tests for all mission critical systems in Fidelity Canada. This role is responsible for ensuring that Fidelity Canada is able to recover our critical systems and applications in the event of a disaster. This role also manages Fidelity's Change Management process utilizing ServiceNow. Holds weekly change review meetings to discuss changes and mitigate potential risks. What You Will Do: This role is primarily responsible for ensuring recoverability for all Fidelity Canada systems and applications in the DR environment. This includes: Working with the business and IS to ensure new applications are incorporated into the recovery program. Planning and coordinating the efforts of the IS Disaster Recovery team in testing the recoverability of critical systems at BCP/DR tests. Ensuring that Applications Recovery plans are created and tested for all critical applications. Coordinate with critical vendors and partners in executing DR tests. Coordinate communications and actions during the DR exercise. Document all issues and action items stemming from DR exercises and track through remediation. Produce test reports for both IS Operations teams and Senior Executives on test outcomes. Hold postmortem meetings with various IS Operational teams involved in recovery exercises. Identify process improvements based on latest recovery technologies and techniques. Participate in BCP/DR scenario and tabletop exercises. Additionally, this role is responsible for coordinating production change management approvals and overall data quality in Service Now. This includes: Administration of the day-to-day change management queue. Validation that change tickets are in good order based on Fidelity CM policy and guidelines. Act as main SME for change management policy and procedure for IS Staff. Conduct weekly Change Approval Board meetings to review upcoming changes and assess potential impact / risk. Support internal and external audits from a change management perspective. Report on and ServiceNow data quality and work with asset owners to maintain data quality standards. Work with asset owners and ISO to report on security and resiliency metrics via SNOW and Power BI dashboards. The Expertise You Bring: Knowledge of information risk theory and operational controls. Computer literacy in MS Office Suite including PowerPoint, MS Project, Visio. Solid understanding of Information Security, Disaster Recovery and Risk Management principles as well as implementation techniques. Strong knowledge of technical environments in which supported products including Windows, UNIX, Networking, Cloud Integration. Strong knowledge of Service Now and Power BI. Strong oral and written communication skills; strong interpersonal skills. What we are looking for: 3 to 5 years’ experience in Disaster Recovery, preferably in the financial industry. University degree in computer science or related technical experience. Must have sound technical background. Having CBCP certification will be considered an Asset. Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground. Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca. No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted. Why Work at Fidelity? We are proud to be recipients of the following: Awards • Canada's Top 100 Employers o Greater Toronto's Top Employers o Canada's Top Family-Friendly Employers o Canada's Top Employers for Young People • Great Place To Work® Certified o Best Workplaces for Inclusion o Best Workplaces for Mental Wellness o Best Workplaces for Today's Youth o Best Workplaces for Women o Best Workplaces in Financial Services & Insurance o Best Workplaces in Ontario o Best Workplaces with Most Trusted Executive Teams • LinkedIn Top Companies in Canada • Human Resource Director (HRD) - Best Place To Work o HRD - 5-Star Benefit Program o HRD - 5-Star Diversity & Inclusion Employer Designations • Canadian Compassionate Companies – Certified • Benefits Canada's Workplace Benefits Award - Future of Work Strategy • TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting • Canadian HR Reporter's Most Innovative HR Team About Us Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca Fidelity respects the privacy of your information. Click for a detailed data protection and privacy statement .