Director - Operations Service & Support

The Director of Operations Service & Support at Madison Gas and Electric will lead multiple teams in Generation and Distribution Operations, GIS, and Underground Locating. Responsibilities include ensuring operational efficiency, regulatory compliance, and strategic direction for asset management. The role requires strong leadership, process improvement skills, and a strategic mindset. A Bachelor's degree and 8-10 years of experience in utility operations are required. The position is based in Wisconsin.
DUTIES AND RESPONSIBILITIES

Leadership & Team Management
• Lead and manage multiple teams, including Generation and Distribution Operating Centers, GIS, Operations Support, and Underground Locating. Foster a collaborative, high-performing environment, and ensure each department functions cohesively toward common operational goals.

Generation and Distribution Operations
• Oversee the efficient operation and performance of the generation and distribution operating centers. Ensure safe, reliable, and cost-effective delivery of energy to customers. Work closely with engineers and field teams to resolve issues and optimize performance.

Asset Management and Geographic Information Services (GIS)
• Provide strategic direction for Asset Management and GIS operations. Ensure the effective integration of GIS systems with utility operations, enhancing MGE’s ability to manage infrastructure, track assets, and support planning efforts. Provide Asset Management analysis services to Energy Operations teams.

Underground Locating Services
• Oversee the underground locating team to ensure the safe and accurate identification of underground utilities, minimizing the risk of damage during construction, or other activities.

Operations Support
• Oversee operations support functions, ensuring operational efficiently, including documentation, scheduling, reporting, and customer interactions.

Regulatory Compliance & Safety
• Ensure compliance with all relevant federal, state, and local regulations, including safety standards and industry best practices.

COMPETENCIES

Leadership and Direction
• Communicates the actions needed to implement the function's strategy and business plan within the team; explains the relationship to the broader organization's mission, vision, and values; and motivates people to commit to these and to do extraordinary things to achieve business goals.

Process Improvement & Operational Efficiency
• Identifies, develops, and implements operational best practices and process improvements across all areas of responsibility to enhance productivity, reduce costs, and maintain high-quality service. Plans and prioritizes work to meet commitments aligned with organizational goals.

Develops Talent
• Develops people to meet both their career goals and the organization's goals. Emphasizes the importance of continuous learning, building new skills, and provides opportunities for career development. Provides coaching, development activities, and stretch assignments.

Strategic Mindset
• Sees ahead to future possibilities and translates them into breakthrough strategies. Knows what to prioritize for the greatest strategic impact on the organization. Takes industry and market trends into account in decisions. Explores possibilities that may impact the team or organization in the future.

Decision Quality
• Makes sound, timely decisions while empowering others to do the same. Seeks out a broad range of perspectives to solve problems. Ensures people adopt and adhere to expectations and accept full responsibility for their decisions.

QUALIFICATIONS

Education and Experience
• Bachelor's degree in engineering, business administration, operations management, a related field, or equivalent experience.
• 8 to 10 years of progressive experience in utility operations, with at least five years in a leadership or managerial role overseeing diverse utility operations and/or engineering functions.

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