Development Operations Manager

The Development Operations Manager at Communities for a Better Environment will oversee the integration of a new CRM platform, manage donor data, and collaborate with the Development and Finance teams. This full-time position emphasizes racial equity and language justice. While the role requires in-person tasks in Southeast Los Angeles, most staff currently work remotely, making it accessible for remote applicants in Southern California.
General Positions Summary

Reporting to the Development Director, the Development Operations Manager will be a key member of CBE’s Development Team. CBE recently transitioned to a new Customer Relationship Management (CRM) platform (Blackbaud). The Development Operations Manager will lead the integration and migration of CBE’s existing tracking systems and data into the new platform and will work with CBE’s Development and Finance Departments and additional staff to ensure all parties are involved and trained on the new database and that all information is transferred over. In addition, the Development Operations Manager will ensure adequate tracking of incoming donations (including grants and contracts), with the support of CBE’s Development and Finance teams, and maintain existing Donor Engagement strategies where applicable (e.g. quarterly donor mailings, in-person check deposits and reconciliation, etc.). This is a full-time, permanent position.

In addition to the above, racial equity and language justice are key areas supported by the Development Operations Manager. CBE has made a commitment to addressing anti-blackness and white supremacy culture within our organization, and the Development Operations Manager will participate in CBE’s internal work to meet equity goals and will be a bridge to our members’ participation.

Location: CBE has four offices Huntington Park and Wilmington (Los Angeles) in Southern California, and Oakland and Richmond in Northern California. Since this position will include in-person check reconciliation at our central Southeast Los Angeles office, applicants based in SoCal, with transportation access to Southeast Los Angeles, are preferred. Currently, most CBE staff are working remotely, with some staff working out of the office as necessary.

Specific Job Skills Required

Data, Tracking, Reporting (65%):
• Manage, lead, and implement donor database transition and implementation of new database.
• Ensure staff are equipped with the training necessary to understand database and tracking systems where applicable.
• Oversee accurate and detailed records on giving, relationship notes, and next steps to ensure follow up with incoming donors.
• Work regularly with the Finance Department to reconcile records on a quarterly basis
• Create and produce customized income, tracking, and analytical reports to measure, evaluate and interpret key fundraising metrics.
• Track and organize donor reports in Sharepoint.
• Weekly PO mailbox visits/tracking to manually deposit checks (SoCal based preferred).

Donor Segmentation & Strategy (35%)
• Implement CBE’s in-house direct mail fundraising appeals, online fundraising appeals, and social media fundraising campaigns
• Collaborate with Communications Team to coordinate plans for in-house direct mail and online appeals, as well as social media fundraising campaigns to maintain and increase current major donors.
• Collaborate with Communications Team on the development of fundraising materials (newsletters, annual reports, etc.)
• Attend Communications meetings, coordinate relationship between Development Dept. And Communications Dept and collaborate on developing story arcs and strategies for development needs.
• Attend Development Team and/or Community Team meetings, providing ongoing reports and tasks for development team members as needed.
• Track and organize donor engagement materials in Sharepoint.
• Outreach to donors through individual phone calls, emails, and in-person follow-ups and/or support the Development Team in fundraising activities as time permits.
• Other duties as assigned.

Experience Required
• Three years of experience cultivating, soliciting and stewarding individual donors
• Experience with GiftWorks/Blackbaud Raiser’s Edge NXT fundraising software or other fundraising database software
• Strong written and oral communication skills
• Ability to work in a team setting and willingness to work a flexible schedule with minimum supervision is also required.
• Occasional participation in evening and weekend community events would also be expected. CBE will work with your schedule and provides comp days in return.
• Committed and able to uphold high levels of accountability for self and for others
• Ability to multi-task and manage the completion of multiple projects while working under supervision of Executive Director or independently
• Ability to handle confidential donor/constituency information with sensitivity and integrity
• Demonstrated ability to be creative, flexible, well-organized and a self-starter

Experience Preferred
• At least 3-years experience leading/managing projects similar to those listed in the job description.
• Life experience in a community impacted by environmental racism.
• Background in grassroots community organizing in environmental justice, labor, or other relevant movement work.
• Proficiency in the full suite of Microsoft Office programs, Office 365, Google, etc.
• Bilingual in Spanish.

Benefits And Compensation

This is a full-time, overtime-exempt position, with an annual salary of $90,164. The Development Operations Manager will receive CBE’s comprehensive benefits package, including a generous vacation and leave policy; fully-paid premiums for medical, vision, and dental insurance; an additional mental health benefit; a 401(k) retirement plan; and a flexible spending plan. CBE pays full premiums for medical, dental, and vision insurance for the employee, spouse or domestic partner, and any dependents.

To Apply

Please complete our online application at no later than May 26, 2025.

Please upload 1) Resume, 2) Cover Letter, 3) References