Customer Success Associate, CERO

Climate Risk Services is seeking a Customer Success Associate for their CERO SaaS platform, focused on climate and nature risk. This role, based in the UK or Netherlands, offers part-time or full-time options with a hybrid work model (3 days in office). The associate will ensure customer satisfaction and support onboarding, collaborating with various teams. Candidates must have the legal right to work in their location.
Customer Success Associate, CERO

Read the full job description here: https://cdn.sanity.io/files/1sscxwjh/production/1dfbacd81fbf03440eb2b745e29c0e9a6ada17fa.pdf
• Part-time or full-time. Utrecht, Netherlands or London, UK
• Hybrid, 3 days per week in office
• Candidates must have the legal right-to-work in the jurisdiction they are applying for

Overview

Are you impact driven with the desire to make a difference on climate? We are a leading climate consulting and technology firm dedicated to helping financial institutions and corporations navigate the challenges of financial climate risk.

We are now looking for our first Customer Success Associate to join at a key point of growth of our SaaS platform for climate & nature risk, CERO. CERO empowers impact investors, banks, and development finance institutions to assess and mitigate climate-related financial risks, providing insights to inform investment due diligence and strategic decision making.

As a growing start-up with teams across the Netherlands, UK, and Canada, we are committed to delivering cutting-edge solutions in the climate tech space. If you’re passionate about climate finance, customer success, and working in a fast-paced start-up environment, then Climate Risk Services is the place for you!

What you’ll be doing

As a Customer Success Associate, you will play a key role in ensuring our customers derive maximum value from CERO, helping them successfully onboard and use our platform while providing exceptional customer support. This is an exciting opportunity for someone who is customer-focused, proactive, and passionate about driving positive impact through climate technology. You’ll collaborate closely with our Product, Engineering, Marketing and Advisory teams, contributing to the overall success and retention of our customer base.

How to Apply

If you're excited about the opportunity to help our clients leverage CERO, we would love to hear from you. Please send your resume and a brief cover letter detailing why you're the perfect fit for the Customer Success Associate role to careers@climateriskservices.com Applications will be reviewed on a rolling basis.