Customer Service Technician- Solar Inverters

Sun King is hiring a Customer Service Technician for Solar Inverters in Nairobi, Kenya. This role involves providing technical assistance, conducting site visits, and ensuring customer satisfaction with solar inverter systems. The technician will diagnose issues, manage service data, and collaborate with stakeholders for optimal service delivery. Excellent communication skills and a customer-focused mindset are essential. The position is full-time with no degree requirements.
Location: Nairobi, Kenya

About the role:
We are seeking a dynamic and skilled Customer Service Engineer – Solar Inverters to join our aftersales team. In this role, you will; provide technical assistance and services to ensure customer satisfaction and system performance, play a critical role in diagnosing and resolving technical issues, conducting site visits, and ensuring optimal functionality of solar inverters in residential and commercial installations, maintain and monitor customer service data records, work with relevant stakeholders within the company to achieve excellent customer service.
You will have the opportunity to work cross-functionally to find solutions for our customers, including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator obsessed with customer satisfaction, this role is for you!

Job posting details for Customer Service Technician- Solar Inverters at Sun King in Kenya. . ClimateTechList gathers 16,000+ job openings from over 766 climate tech companies and updates them daily.