Customer Performance Strategist

Shell Energy Australia is hiring a Customer Performance Strategist to support their Energy Solutions unit in Melbourne or Sydney. The role involves onboarding customers, tracking revenue, resolving operational issues, and optimizing customer performance in demand response programs. Candidates should have 5-7 years of experience in customer management, strong communication skills, and relevant qualifications. This position is integral to assisting customers in managing energy demands amid the transition to cleaner energy.
Shell Energy is broadening its distributed energy solutions to assist commercial and industrial energy users across Australia. This expansion empowers Shell Energy's customers to effectively manage their energy demands amidst Australia's shift towards cleaner energy and the transition to wholesale electricity pricing on a 5-minute basis.

We are seeking a Flex Customer Performance Strategist to join our dedicated Energy Solutions business unit in our Melbourne or Sydney office. This pivotal role will support operational and customer success functions, ensuring smooth onboarding, precise revenue recognition, and optimal customer performance in demand response and battery programs.

With Honesty, Integrity And Respect, You Will:
• Coordinate with new sales and customers to gather necessary information and documentation and guide them through the setup process.
• Track and record revenue accurately, ensuring compliance with financial policies, and collaborate with the finance team to resolve discrepancies.
• Address operational issues promptly, maintain customer records and databases, and support the team with administrative tasks.
• Develop strategies to help customers maximize performance in demand response programs, monitor participation, and provide feedback.
• Build strong relationships with key customers, conduct regular check-ins, and organize customer meetings, workshops, and training sessions.

What You'll Bring
• Strong experience (5-7 years) in customer management and performance optimization.
• Comprehensive market knowledge of DER programs and existing electricity market bodies.
• Excellent communication and stakeholder consultation skills.
• Strong analytical and problem-solving abilities.
• Tertiary qualification in a relevant discipline and high levels of initiative.

The world's biggest challenge needs you, here.

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia's leading energy retailers - puts you at the heart of that endeavour.

Lead the change, from the frontline

Shell Energy is broadening its distributed energy solutions to assist commercial and industrial energy users across Australia. This expansion empowers Shell Energy's customers to effectively manage their energy demands amidst Australia's shift towards cleaner energy and the transition to wholesale electricity pricing on a 5-minute basis.

We are seeking a Flex Customer Performance Strategist to join our dedicated Energy Solutions business unit in our Melbourne or Sydney office. This pivotal role will support operational and customer success functions, ensuring smooth onboarding, precise revenue recognition, and optimal customer performance in demand response and battery programs.

With Honesty, Integrity And Respect, You Will:
• Coordinate with new sales and customers to gather necessary information and documentation and guide them through the setup process.
• Track and record revenue accurately, ensuring compliance with financial policies, and collaborate with the finance team to resolve discrepancies.
• Address operational issues promptly, maintain customer records and databases, and support the team with administrative tasks.
• Develop strategies to help customers maximize performance in demand response programs, monitor participation, and provide feedback.
• Build strong relationships with key customers, conduct regular check-ins, and organize customer meetings, workshops, and training sessions.

What You'll Bring
• Strong experience (5-7 years) in customer management and performance optimization.
• Comprehensive market knowledge of DER programs and existing electricity market bodies.
• Excellent communication and stakeholder consultation skills.
• Strong analytical and problem-solving abilities.
• Tertiary qualification in a relevant discipline and high levels of initiative.

Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.

Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:
• Purpose that you can see. As part of our team, you'll have the best shot at energising a better future, one customer at a time.
• Work that's interesting, innovative and high impact. We hope you'll love the challenge and opportunity to achieve - for our customers and for you.
• People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.