Customer Operations Manager

Kemira is seeking a Customer Operations Manager in Atlanta, GA, to oversee customer delivery arrangements, manage supply chain processes, and resolve customer issues. The role involves collaboration with various business units and requires expertise in global product movement and compliance. Candidates should have at least 5 years of experience in customer operations management and team leadership. Kemira promotes a collaborative work culture and offers growth opportunities.
Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers.

We are now looking for Customer Operations Manager for our Supply Chain Management Function. In this role, you’ll be responsible for managing staff and activities for customer delivery arrangements and scheduling across North American shipping points for domestic and international customers. Other responsibilities include overseeing the Available to Promise (ATP), Material Requirements Planning (MRP), and Sales & Operations Planning (S&OP) processes related to customer orders. The role requires collaboration with multiple business units to ensure compliance with processes and regulatory standards, participation in project planning and execution, and prompt issue resolution. Candidates must have expertise in global product movement, including North American and international regulations, as well as general compliance and product stewardship knowledge.

In this role, you will be responsible for:
• Order and Transportation Management: Oversee daily operations for order and transportation execution across North American production sites, external warehouses, vendors, and tolling facilities, ensuring smooth supply chain activities.
• Customer Issue Resolution: Ensure prompt resolution of customer complaints received through the Customer & Vendor Claim Notification System while maintaining a customer-centric approach.
• Process and Delivery Optimization: Manage the Available to Promise (ATP) and Material Requirements Planning (MRP) processes to ensure accurate and timely order delivery confirmations, as well as on-time, in-full delivery of domestic and export volumes.
• Collaboration and Communication: Act as a liaison between the Senior Customer Operations Manager, Supply Chain organization, and business segments to address operational concerns, align on customer requirements, and proactively manage outbound volumes and customer-focused projects.
• Team Leadership and Development: Monitor workloads, mentor and train team members, and evaluate tools and resources to enhance efficiency, ensuring customer service KPIs are met and employees are equipped to succeed in their roles.

What you’ll bring to the team:
• Supply Chain Management or equivalent experience
• Minimum 5 years’ Customer Operations (Customer Service) Management experience plus if both international and Domestic
• Minimum 5 years’ prior supervisory experience managing a diverse work group.
• Knowledge of the chemical industry is a plus.

What you can expect from us:
• A safety-oriented working environment
• Great opportunities for personal and professional growth.
• A job that helps you increase your abilities and skills in various areas.
• Employment in a stable company with an established position in the market.
• An attractive benefit package.
• A great, multicultural, and positive working environment.

Company DescriptionKemira is a global leader in sustainable chemical solutions for water-intensive industries. Our customers include industrial and municipal water treatment operators, and pulp & paper industry among others. We provide the best-suited products and services to improve our customers’ product quality, process, and resource efficiency. Our focus is on water treatment, renewable solutions, and digital services. In 2023, Kemira had annual revenue of around EUR 3.4 billion and around 5,000 employees. Kemira shares are listed on the Nasdaq Helsinki Ltd. www.kemira.com

WWW.KEMIRA.COM/CAREERS