Customer Care Team Supervisor

Budderfly is seeking a Customer Care Team Supervisor in Shelton, CT, to lead and motivate Care Specialists in delivering excellent service. The role requires strong communication and problem-solving skills, with 3-5 years of customer experience preferred. The position offers a salary between $68,000 and $75,000, along with full benefits and career advancement opportunities in a supportive environment focused on sustainability.
Saving the World! Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America’s Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We are seeking an out of the box thinking, dependable, hardworking, Customer Care Team Supervisor. Applicants should be experienced problem solvers who can work effectively with our customers, our Care Specialists and across Budderfly teams.

Why this Role is Important:

The Team Supervisor plays a vital role in guiding and motivating our Care Specialists, providing the necessary leadership to ensure they offer outstanding service to our customers.

Job Responsibilities:
• Supervises the daily activities of Care/Sr. Care Specialists
• Sets priorities for the team to ensure task completion.
• Coordinates work activities with other supervisors
• Makes decisions based on the policies, processes, and procedures of the department.
• Coaches, leads and motivates direct reports.
• Supports the Director and Manager of Customer Care

Desired Qualifications:
• Strong interpersonal, analytical, verbal, and written communication skills
• Creative problem solver with the ability to multi-task
• Ability to prioritize business needs quickly and efficiently
• Ability to develop individuals for employment growth opportunities
• 3-5 years of customer experience (CX) in a call center environment or similar, with a preferred 1 year of elevated CX (e.g., Lead, Senior, etc.)
• Associate degree preferred, with a minimum of a High School Diploma or GED equivalent

Hours: 9:30AM – 6:30PM/ET, Monday - Friday

Compensation
$68,000—$75,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:
• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.

Job posting details for Customer Care Team Supervisor at Budderfly in Shelton, Connecticut, United States. Compensation / salary range: $68,000—$75,000 USDCompensation is based on factors including level of experience, skillset, qualifications, and location. ClimateTechList gathers 17,000+ job openings from over 800 climate tech companies and updates them daily.